Hotel Ambassador

Location

There were no fitness facilities There was no atmosphere throughout the hotel and bar No water in the rooms

Very nice hotel in old style in good sense clean and comfortable great location in the heart of Vienna

Desk staff could be more friendly and attentive

I was many times in this hotel and I really find it gorgeous

Great location Large room very comfortable

Poor internet No coffee or tea in the room not typically to 5 stars hotel But the rest is great

Location and quietness

Accessibility with the hotel going to the room you need to use left and stairs

Excellent location

Smoking allowed in bar area smoke spread to room Price of breakfast Room service finished at 22 30 Expensive for what it offered Large lounge area in room but very small bedroom

Bed sheets dirty Air condition very loud

Nothing at all

This is our 2nd visit to this hotel and the opposite to the first time this stay was extremely disappoionting When we arrived we were shown to a top floor apartment which is shown in the pictures to have two floors with luxurious amenities and supposedly has two big balconies and written to be 44 sqare meters but were shocked to see a tiny room sitting area which could never be more than 30 square meters with sloped low roofs that we banged our heads around however we moved and no balconies or even a veiw to look out from The kitchenette had nothing but 2 cups and 2 glasses and when we asked for anything to use or to change the room we were faced with stoney faced employees that said we cant do anything to help you and we cant refund you because your booking is non refundable even if we paid a high price for what we saw in the pictures but didnt find in reality even when we talked with the manager she said maybe the description of the appartment on booking com is a little misleading To put it in one sentence our holiday was ruined by a disgrace of a so called appartment and the unhelpful poker faced staff

The location is excellent and the staff is knowledgable Beds are comfortable and the hotel is quiet despite being on the main shopping street

The toiletries provided were sparse and not very good quality Also the bath towels were not great and there were no extra pillows or blankets to be found in the room No iron either maybe this is normal for Vienna Also we were gone all day back by 3 30 4pm and no one had cleaned the room so we had to ask them to do it in the eve when we went out again

Everything one can ask for

None in particular