Novotel London Paddington

Evey thing is nice

Nothing

Room clean and bed very comfortable room quiet despite being central Staff very friendly and professional Good location near station Breakfast plentiful and good selection

It was pretty expensive for this type of hotel even for London

Great friendly staff and fantastic breakfast spread Central access to trains and central London We were upgraded

Can t think of anything Thanks

Room wasn t serviced on 2nd day staff said they where too busy so no clean towels

The staff looked after us on arriving till the moment we left They where very helpful and understanding They made our stay very welcoming

Iphone maps found it difficult to find when in fact it was really easy

location

We have stayed many times at this hotel On this occasion we were put in a room that needed matainance This even flashed up on the computer but was still given to us Door handle broken and the air condition did not work in hot May Told our room would have a view when we got in to have a view of the next door office block looking into workers office This is classed as excecutive room Staff in restaurant not friendly or welcoming A change in atmosphere from previous stays but overall disappointed this time with the hotel

This time nothing except the location

The absolute ignorance of the pool by the staff The appalling and irresponsible behaviour of some guests and their children breaking all the rules what could lead to a trauma and severe hurt is absolutely not controlled by the staff No one NEVER stopped it There is NO STAFF near the pool Some people jumping and taking all the SMALL pool for themselves simply do not let other guests of the hotel to swim quietly Tired customers have to argue with impolite people instead of relax after a hard business day The presence of staff fulfilling their duties correctly could help resolving this problem The hotel also could control and aloud the parents with kids under 14 be in the pool only before at least 8 p m I am generous there is some hotels with severe restrictions like 2 p m to let the others relax after this time and it will be fair because lots of parents absolutely do not control their children s noisy and dangerous behaviour and even show the bad example themselves Another thing my husband was absolutely furious leaving the shower he discovered a mum of 2 teenagers inside MENS changing room The manager who saw it it was minutes before closing did tell NOTHING Yes we got that the pool is without surveillance and everything is our personal risk but I do not think the customers are ok with that Is the pool a part of the hotel It works like not but it is surely included in the customers bill Make it for additional price but control it or do something because the ignorance like this could not lead to anything right This is absolutely shameful for the overpriced hotel do not respect the customers I really think to find another hotel to stay next time and stop being a returning and loyal client

be quiet when sleep Good service Good WiFi

1 location is near the rail track but far away from paddington station 2 no slipper one for 10 pounds

Bed very comfy decent breakfast lovely staff

Shower didn t seal properly which led to a flooded bathroom

convenient to transportation