Palace

Smooth check in and out Location is reasonable Nice lobby and housekeeping services

Room service is terrible Poor menu Busy line all the time They don t know which room you are calling from The poor waiters are old and appeared exhausted all time The concierge is not friendly at all

Good location and close to the shops Quiet for a city centre hotel

Bare basic facilities No tea or coffee in the room and the mini bar fridge was hot

Staff were very good and helpful and happy Location was very good for stations and site seeing shopping Allowed us to leave our bags after checking out until our 4pm train home which was great

1st room was tiny ridiculously small for a twin on the front by noisy road This was unacceptable Thus we were given the basement room a little larger but still on roadside The stairs were creeky and adjacent door slamming was inappropriate Also linen delivery was thrown from the street to outside our room window below early morning giving a heavy body thud noise This was not pleasant We Shouldn t have to wear ear plugs in Hotels

Street noise Room was very noisy with totally inadequate sound proofing A central location needs adequate soundproofing if guests are to get any sleep

The breakfast was nice The location was perfect 10 minutes from duomo by metoro Bedding was so clean and bed was comfortable I think the house keeper did good job Big room big TV some stuff seems nice

We had some problems First we wanted take a bath as soon as we got there because we were so tired from traveling but the plug in the bathtub didn t work well so we called the reception and they sent the plumber and he changed the plug Even though we couldn t draw the bath so we asked to change the room They changed the room but that room didn t have the bathtub and smelled like cigarette so bad so we asked to change the room again And they said they don t have spare room so in the end we ended up staying the first room It took two hours to decide the room but THEY NEVER APOLOGIZED Of course they changed us for the normal price and the mini bar And when we tried to take a bath we realized there was only one set of towels and bathrobe even though we booked for two persons so I called the reception and asked I m so sorry to bother you but may I have another towel as I don t speak Italian And the lady said something I couldn t hear it so I said sorry but she just hung up That was so rude I didn t want to try again so I gave up And after that in the night we asked for toothbrush This time my boyfriend asked in Italian and the man came to my room so I said Gazie but he said NOTHING That moment I decided to write this review I ve been 5 stars hotel 3 stars hotel B B apartment etc but this hotel didn t feel like 4 stars hotel even though we stayed superior room The furniture looks old the bath room s tiles were cracked the service was terrible as I wrote They didn t even say hello to us when we ran into them in the hallway Maybe we expected too much but this hotel was terrible I feel so stupid that I wrote this long but that s why I really don t recommend here Please consider another place

fantastic location

decor in room

New hotel just beside Sch nbrunn and Technical Museum

Thought location excellent but lacked having proper bar selling draught beers which are now extremely popular

the variety of food for breakfast

Location of this hotel could not be better easy to walk to many attractions Bus stop is extremely close tube stations within easy walking distance and cabs available constantly Staff friendly and helpful

Only negative is that there was no dresser or drawer storage in our room Our rate was good so not really complaining about that too much