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About Your Stay
Guest Reviews
Overall the stay was pleasent the staff where very welcoming and the food was excellent and the location was spot on
The room was outdated and things where broken the room was very hot so gave us broken sleep
helpful reception staff
creaking floor noise from room above me noisy active children who never seemed to sleep Woke me up at 03 00 on second night and was so bad on 3rd last night staff changed my room at 12pm and were very apologetic
As i checked in they gave me a very different rate than the one i booked around 30 40 more expensive I had to show them my booking com confirmation and the rate that i booked After 20 mins of checking and some digging they told me it was a mistake and they gave me booking com rate I usually understand that mistakes happen and dont complain however this felt like it was an intentional mistake I could be wrong After check in everything was great
Even though there was a fair sized queue for breakfast it was worth the wait
Room on 12th floor was very small and really hot didn t cool down using the heating cooling switch and 5 40 for a bottle of peroni in the sky bar even in London is a bit steep
Handy for tube park helpful reception staff
Location
Every thing was perfect but the cleaning lady was knocking the door all the time to clean even though you put don t disturb sign plus she is nt cleaning well
The staff Deborah was excellent
The friendly staff the location and the buzz in the Hotel
No hot water in the mornings for 2 days and the Hotel could do little to help us
Room was way to warm and air conditioning was still on winter setting so you couldn t get it any colder It s difficult to sleep when room is too warm
Hotel facilities were good There was on site parking and a tube station just across the road The room was very quiet and comfortable
When we returned to the room late afternoon it had not been cleaned I phoned downstairs and someone arrived with tea coffee no milk When I asked if the bin was to be emptied or the towels changed etc i was told they would have to contact housekeeping Finally someone else arrived and asked what I wanted done I almost felt it was my fault I don t expect this from the Hiton Breakfast was vastly over priced