Plaza

The room was clean The staff were very friendly The laundry service was good but expensive

The room size was smalle the temperature in room very hot there is no buses or tubes stations neer from hotel The waterloo station 10min walking from the hotel The hotel doesn t provide room dining 24 hours and just one restaurant in the hotel which is italian restaurant

We had a suite and it was even bigger and nicer than expected One of the nicest rooms i ve ever stayed in The staff were very friendly and helpful they bought anything we needed iron plug adapters etc The Japanese restaurant in the hotel was really nice The rooftop terrace had great views

The room service menu could have been better You could choose either the Japanese or a pizza place outside of the hotel that bring food

The bar and reception staff were very friendly Location is excellent for shopping sightseeing and dining

The room we stayed in 325 which was a studio room was tired and rather bare The bed was not comfortable and even the pillows left something to be desired

Location

Very poor Wifi Shower door cannot close properly

Housekeeping is not attentive not caring at all Once when I returned to my room at night there is not even a piece of towels in the toilet Also they won t give you enough set of towels Even if they give you they just left a pile for you to sort They never refill your toiletries needs u have to ask specifically everyday The most essential things when you finished they won t refill it for you But only replenish those you already left in full bottles but with even more that is not what you need E g I have 4 full bottles of conditioners 3 full bottles of shampoo but none for bath gel body cream They don t provide you with basic needs like slippers Cotton pads wools Q tips But we saw it in their trolley Not even refill teabags milk sugar Rooms are considered not clean to normal hotel standard

Wonderful place Location could not be better Amazing experience in a beautiful city

Location

None

It was our anniversary Stuff prep plate of cookies the sign on the mirror and tv and rooms with nice city view and as per my request all the rooms 5 rooms were on same floor for convinience Thank you All excellent Will reccomand

The was lovely and comfortable and the view out of the window was amazing couldnt of had a better view

The room was a little hot even with aircon on and was a little dusty

Breakfast was nice Free shuttle to city center was a bonus

Room was very hot and thermostat fixed at 28 degrees celcius When we asked for help to control the temperature they scoffed and said to open the window Very rude unhelpful staff Bed was not comfortable Staff walked into our room without knocking