Continental

This is a very beautiful hotel I loved it so much that I had to extend my stay The restaurants are beautiful and well set up

I am not happy about the fact that on checking in I was asked to pay 200 deposit which was taken off my debit card to cover any accidents or costs of using the mini bar I think this should have been made clear in the booking confirmation to prepare the customers and this shouldn t be compulsory The staff told me it was compulsory that I had to make the deposit What happened to freedom of choice Not everyone would want to use the mini bar I ended up paying 758 for two nights including the extra charge which I didn t plan for I only planned on paying 558 What would have happened if the customer didn t have the extra deposit money

Staff very helpful friendly

N A

Very friendly staff every member of staff I came across went out of their way to greet you no matter what they were doing Room was amazing Views from the sky bar at night are brilliant Sky bar was very busy no seats available at around 12am so we stood at the bar but as soon as a seat was available we weren t forgotten by the staff I could not fault this hotel in anyway

Attention to detail was spot on specifically things like toiletries which included items such nail files tooth brush and tooth paste rarely seen quality shampoo etc everything to make you feel comfortable Extra large bed and soft duvet covers ensured I had a very comfortable sleep View of the river and O2 was impressive Location to the O2 couldn t have been better literally a 2 minute walk once you get out of the lift Lots of bars and restaurants

Expectation of room from Booking com was it would have several windows for the view but only had one Not really a negative

The variety at breakfast The bed which was very comfortable the approachable friendly staff who were very good with grandchildren who came to visit at the hotel The spaciousness and airiness of the hotel and wonderful views

Nothing comes to mind that disliked

There s nothing I can fault I had a wonderful stay and look forward to going back Great service welcoming and helpful staff They exceed the standards expected and has to be one of the best I ve ever stayed in

Wish I booked for longer

Quality of hotel and it s convenient location

That I couldn t stay longer had to go home

it was all amazing

nothing

Bed was comfy

Noone to carry me to bed And no escort service included in room service

Extremely close to the o2 Staff friendly and gave a free upgrade of room

Better directions from the tube