J hotel

Superb breakfast

Long walk along corridor to get to room but not a major issue

We had a great stay at this hotel and would happily return and recommend to others

Nothing Breakfast wasn t included in our rate and was a bit pricey at approx 20GBP per person This didn t bother us in the least though as there are numerous alternatives just a short walk away

The hotel staff were excellent and on first impression so was the hotel buton closer inspection it was the finishing touches that let the it down

Damp patch on bedroom ceiling Lose socket in bathroom To speaker in bathroom not working

The breakfast was excellent with good service and ambience The concierge and his staff were very helpful and efficient

Slow At reception on arrival

Everything

Nothing

The manager s Mrs Perez s skills to solve the problems on our first day at the hotel Complimentary Water in the rooms Comfortable beds and politeness

Our check in day was a nightmare We had to wait two hours for the room to be prepared and received the room key two hours later than the time indicated as the check in on on the hotel web site The receptionist a tall East Indian man promised to call me on my cell phone when the room was ready After waiting for over an hour and a half and not receiving any calls I inquired about our room and a young lady stated to me that the room was ready The room initially assigned to us by the eastern Indian receptionist was next to the corridor being painted The entire floor smelt like a construction site To make the matter worse once we entered the room we found two travel bags which belonged to someone else Our travel bags to my astonishment had not been delivered to our room within two hours after the bags were picked up and we had to wait for the room Clarifying the matter with the same eastern Indian receptionist who promised to fight be our bags I requested a different room away from the area of the hotel being repainted Well after the same gent gave us the key to the room on the top roof floor we found ourselves in a room much smaller that the room we reserved There was no mention of the price difference due to the size difference either Still awaiting the bags to be found and almost three hours past the time we were supposed to be relaxing in our room after a long flight I finally had enough and asked to speak to the manager She was the only one who understood and immediately got involved and soon resolved the problems with missing bags and found a big nice room for us I am still stunned by that day as I never in my life has seen such a delay and such incompetence from the receptionist

Room was well furnished Staff was very attentive Check in and check out were very smooth A brief encounter with the concierge was helpful

Room was a bit smaller than the one we stayed in the last time we were at the St James Nicely appointed but a tad cramped

Location is brilliant

Wifi signal didn t extend to my room and despite reporting it they took five hours to find a solution which was to plug a signal booster into a socket in my room How can a hotel these days have rooms which are outside of their internet network Also I have PTSD and the constant rumbling rattling of the underground trains running underneath the hotel was very disturbing and prevented a restful stay

Excellent reception

Slow bar service

The location the food the concierge service and the overall demeanor of the staff It was a great place for the money and the service was excellent

The place itself has been around for a while so a general make over would help but please understand that this is not that important in the big scheem of things