County

Room 1407 was great Staff were friendly and accommodating

Room was cold

The whole experiance that I don t need to interact with the staff

Every time you enter the hotel you have to show your key to make sure you are a resident of the hotel but they need to fix their attitude while asking instead making you feel as you are a intruder want to enter the hotel In addition time of check out they staff didn t help in taking the luggage from the reception to the car they asked me to ask the driver and that it s not their job to do so this single incident made me think twice to come back to this hotel or not Other than that everything was good

So close to south bank easy to walk over bridge to Covent Garden Very quiet room Nothing to much trouble for staff

Lovely staff restaurant and facilities Would definitely make this my first choice for my next visit to London

Room really cosy and clean

No mirror in the room only in the bathroom

very family friendly staff

more comfortable seats in bar

romo had almost everything u need clean place tidy n very pretty very modern lay out n hotel food veryyyy fresh tasty and 24h room service

room had no milk for coffee n hot chocolate sachets had no dressing gowns n complementary water

Very comfortable newly decorated room

They have spent a great deal of money doing the bathrooms which are beautiful but it is a pity they didn t put underfloor heating the tiles are very cold

I had two main issues one was that i thought the bedroom and bathroom were very tired and even the amenities were not great no turn down service or water was provided in the room making it feel like a 3 star hotel the second was a terrible breakfast experience it took in most cases 3 attempts and over an hour to make some very basic normal eggs it was the worst breakfast experience i have ever had at a hotel

Helpfulness of the staff and the little extras they provided for our childrens birthdays like free ice cream birthday cake drinks sweets and balloons

The duvet It was too thick heavy and very lumpy Made sleeping uncomfortably hot