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About Your Stay
Apartment 1 Bedrooms 1 Bathrooms Sleeps 4\n2-room apartment 64 m2 on 1st floor, south facing position. Bright, cosy furnishings: living/sleeping room with 3 fold-away beds (90 cm, length 200 cm), cable TV. Exit to the balcony, south facing position. 1 room with 2 beds (90 cm, length 200 cm). Kitchen (oven, 4 ceramic glass hob hotplates, microwave, freezer, electric coffee machine). Shower/WC. Large balcony, south facing position and west facing position. Beautiful view of the mountains.\nSimple, comfortable small apartment house "Imperial". In the district of Untere Matten, in a central, quiet position, 200 m from the skiing area. In the house: lift, storage room for skis. Supermarket, shopping centre, restaurant 100 m, bus stop 50 m, railway station "Gornergrat" 100 m. Mountain railway, ski lift 100 m. Please note: There are more similar properties for rent in this same residence.Included In Price SKIPASSINFO\nIncluded In Price Extra bed\nTo be paid at arrival Local tax 0 CHF ()\nTo be paid at arrival Local tax children 0 CHF ()\nTo be paid at arrival Local tax children 0 CHF ()\nTo be paid at arrival Local tax babies (0-2) 0 CHF ()\nTo be paid at arrival Breakage deposit 300.00 CHF (The deposit is a security retainer and will be refunded\nupon proper return of the rental property.)\n** Important **\nTo complete your booking, you MUST register at https://www.homescheckin.com to complete your reservation and access your check-in instructions. Property ID: 26327\nWhen signing in, use the Property ID above, your Check-in Date and your Last Name.\n
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Guest Reviews
Close proximity to parking access to club lounge was just ok but our room was in the other building to the club lounge Room rate had free wifi and complimentary minibar but had to make this explicit x twice on arrival
was all a little tired looking and areas in need of an update Club lounge greed and wastefulness but that s nothing to do with the hotel just the guest behaviour
The use of the executive lounge amazing also the very helpful and friendly staff Our Junior suite was huge and very comfy too
Asking smokers to keep away from the front entrance
The bed
No breakfast variation wrong info at desk cold food loud and noisy room meet vacuumed not dusted on a week Had to write notes to get clean glasses toilet paper 90 of the time we poured our own coffee
The hotel s interior is incredibly impressive and the rooms were lovely with very comfy beds The bar in the lobby had a good sitting area and wasn t too expensive compared to restaurants either The swimming pool was clean with plenty of loungers around it
We had to leave a 50 for each night we stayed even though I had pre paid Seeing as we stayed for three nights this was a fair bit of money It then took four days after we checked up for the money to released back into my account The pool is also a little cold and you had to be naked to go into the sauna The air con in the room wasn t great so we were boiling in the night despite it being almost zero degrees outside
Comfortable connection to the airport
Everythig costs an extra public tv internet breakfast over expensed Hotel in genral is older than it looks in the pictures and not too clean our menu in the room and information block on the city were dirty If smbd used it should change it Glass separation in the bath was not sufficient the water was leaking on the bathroom floor when taking a shower
Not far from city center
Internet connection not for free in the room this is something medieval and a shame not really acceptable in 2015 Tv did not work fine breakfast for 28 room for 2people but with just 1soap and not refilled every day Window half broken poor value for money although we heard that Vienna is expensive 139 per night with no internet no breakfast not even a water bottle for compliments or tea facility view on a busy highway street
Location
Service was awful Very rude staff Cleanliness of the room was very dodgy
Amazing experience all over and the service was exceptional The reception lady ensured we were happy with our room before assigning it to us That is just brilliant service
Professionalism of staff Excellent restaurants able to provide gluten free fare which was lovely this is VERY unusual even in5 star hotels in U K Location was superb The sheer joy of intelligent courteous informed staff who care about their guests experience
Nothing
The bed was very good and the room was quiet The location close to the Belvedere and under the cupola of the Russian church is very nice The rooms are relatively big other hotels in the same price category are less generous in metres squared
Ridiculously the hotel charges for wifi and the sum itself is ridiculous This can be avoided by becoming a Marriott member something that is free but then you have to go through a process that proves to be a painful rigmarole on a mobile The internet connection itself then proved to be poor There was nothing in the fridge bar and no complementary water tea coffee or kettle in the room For a visitor like myself who is used to travelling in central Asia China and poorer parts of central Europe where all of this is par for the course this is pretty frustrating you wonder what other problems will emerge I avoided finding out other disappointments by taking my custom elsewhere and not having the very expensive breakfast for example Slippers are another thing that would be standard for a moderate hotel in Kazakhstan or China for example but weren t available here but that s just a minor issue Overall the entrance to the hotel looks nice but the decor in the long corridors ages the establishment The staff were pleasant but fell short on some pretty standard questions