Bentley London

London hotels rooms can be very small but at the Bentley they arespacious well appointed and classy

This place is going downhill and fast Have stayed here 12 times over the past 3 years and besides the room and bathroom size furnishings which are very good but otherwise worse than a 4 star hotel in every other way

Extremely bad service in the last few trips Massive staff turnover poor in room service very poor staff staff training A C not working prop wrong times on clock welcome letter in room addressed to wrong client no service at lobby coffee mini bar never topped up missing coffee cup struggle to get attention of any staff Really disappointed

location staff bathroom

price

Service and decor

Pillows

Location Breakfast

We were put into a smoking room that smelled strongly of stale cigarette smoke I requested to be moved into a non smoking room Apparently there were no free non smoking rooms and I was offered a can of air freshener instead very professional A quick check on booking com and the hotel website told a different story ample free rooms I then spoke to a different manager who after a few minutes of searching upgraded us to a bigger suite The initial room we stayed in needed a lot of work and was shoddy to say the least Damp patches loose cable fixtures dirty carpets For a junior suite in a supposedly 5 star hotel I would expect more In saying that there were a few good things Location of the hotel is very food Breakfast was good Maybe I just got unlucky but after doing some more research and reading a lot of reviews I am not the first person to have had this massively disappointing experience A few words of advice for the hotel Please inform your potential customers when they are making the booking whether the room they have chosen is smoking permitted or not Do not offer the guest a can of air freshener as a solution to the problem Under no circumstances should you lie to the guest about the availability of rooms or lack thereof in the hotel Kindest regards Patrick

Room very comfy quiet and great decor and smashing bed

Bathroom extras shower cap etc missing empty boxes buffet breakfast on first day had no product available to eat and by the time fresh was cooked we missed our first meeting On second day breakfast was served cold which was a shame as it was well cooked Staff told us we were in the car congestion charge area and we wasted 20 minutes trying to pay for the charge to then be told by another staff member we were not in the charge area Staffs accents were hard to understand and some staff spoke no English at all We drank some cocktails they were very poor some of the common areas of the hotel bar and chairs in Resturant are very tired

Great hotel and my preferred choice in London Staff except some long timers need lots and lots of training Nonetheless 10 10 for lobby rooms size furnishings

Quiet Location

The staff the rooms everything was top quality

Breakfast could have been more extensive

reception staff polite after we had located where they were breakfast staff very friendly breakfast in lovely setting

expected to be greeted at door and offered help with luggage arrived at front door did not instantly know where reception was stood in hallway before someone acknowledged us given directions to room but no offer of help with luggage room looked as if it needed some refurbishment