Starhotels Business Palace

I was charged two times Once on when making the reservation on booking com and once when checking out I wasn t informed that I will be charged second time I think that this is called a fraud When I called the hotel to resolve my issue I was transfered 4 TIMES between their reservation department and the reception and at the end they did NOTHING to resolve the issue They told me that it was normal and that I have to wait 30 days I was never informed about such thing The stuff is incompetent and has commited a fraud

Nice rooms and good breakfast

Close to the underground but very bad neighborhood In the first night people broke into our car crashed the windows even though there weren t any valuables inside the car The garage isn t guarded and therefore they don t guarantee you a safe parking spot

Amazing breakfast and big comfy bed Really good staff as well Metro stop about 400m Porto di Mare

Cold water in the bathroom and the floor was really cold there as well At least we didnt t find if there was an option to raise the so to say floor temperature

Breakfast was really good and tasty

The heating had a little problem

The location There is nothing in the area Fortunately it is next to a metro station

The Pool area and the staff at the bar and restaurant were excellent and couldn t do enough for you

This is NOT a 4 star standard hotel I was there with my two grown up kids and their room was a small box which was eventually changed There was bird muck all over our balcony the next door room had a collapsed balcony for the first few days We had a problem with our safe and despite mentioning on three or more occasions it still didn t work when we left There s no tea or coffee making facilities in the room not one international news or English speaking channel no help on offer for luggage completely understaffed and reception staff appear to be in a constant state of exasperation I would suggest due to a lack of experience and or training 3 per day for pool towels an empty mini bar and if you asked them to then fill it so you ca use it then they charge a 6 per day service fee When phoning the reception no one ever answered Overall the exterior of the building is very tired rusty frames on the balconies no attempt to clean the place up paint faded or peeling Chips of building material were all over our balcony or was that bird I will not be returning and would not recommend this hotel to anyone

Staff were friendly

First room had very old decor ripped carpet and there was leaky roof so I had to ask for room change In second room bath drain wouldnt work so I had to fix it myself as staff Abdul tried his best Fridge wasnt working

Comfort of hotel spacious room proximity to metro and therefore easy access to city centre

None

Close to highway you can reach both airports easily if you re traveling with a rental car Porto di Mare M3 station is only 30 meters distance

Rooms need renovations Twin beds are narrow Floor carpets are clean but aged looking The night shift manager told me that he gave us a renewed room but it wasn t The renewed room you see in the photos is a mirage and I think that there s only one existing only for photo shootings

Great breakfast

Pillows too stiff and small Hot water took long time to get from the shower