St Pancras Renaissance Hotel London

It was very personable The staff were very friendly and conversational

That WiFi was not free

Very comfortable bed

The magnificent building excellent walk in shower comfortable bed and very courteous professional staff

We loved the location and the ease of transfer from Eurostar to hotel and the staff were always helpful and friendly

We found nothing that we didn t like

Staff and late serving of breakfast

Little too expensive

Location friendly staff free newspaper delivered beautiful building

WiFi was provided free due to my Marriott Rewards Card Otherwise I would have had to pay The Overall WiFi charges are exorbitant

The beautiful old part of the hotel that we sadly didn t stay in Wonderful decor and opulent staircase Our room was very quiet even though it was on a main road

Our room was rather boring and plain but it was in the annexe My sister and brother in law had arranged champagne and nibbles to be given to my husband as a birthday surprise when we checked in but no one knew anything It took me having to ask two reception staff to check and insisting that the champagne should be here before we were finally shown to a prepared table in the Booking Hall It seemed that food and beverage staff hadn t liaised with reception staff so we weren t on their screen Just as well my sister had told me or it would have been spoiled No joined up communication then in this age of computers

The staff were exceptional especially the young man on reception They really did make sure that our stay was special The hotel is lovely and the rooms were great The breakfast was very good All in all a great experience and I would definitely stop there again

The room was very average nothing special and no more than a plain vanilla 4 hotel you would find at an airport hotel Very disappointing for the price You are paying for the foyer and architecture of the hotel from the outside At check in no one offered to help with my bags and when my wife tried to get in the room as she had arrived after me they kept her waiting for 40 minutes because their check in system showed another room etc Overall it was underwhelming entirely and given they were told it was my 50th birthday weekend in advance and other guests were booked in and joining us they made no effort to acknowledge or otherwise i get the impression they don t bother much with booking com clients even if you are paying 360GBP a night booking a couple of months ahead

The very attentive staff for whom requests were no trouble at all They genuinely seemed to want to be helpful and friendly

We did not have access to some parts of the hotel because we did not have the appropriate membership This meant we were not able to see some of the wonderful architecture and renovation about which we had read