Hotel Indigo London Tower Hill

Great staff Great room Great value

Nothing Wifi wasn t that great

Breakfast took a long time to be served

Amazing room Beautiful shower Massive and very comfortable bed One of the best hotels in London Superb customer service

Decor great and comfortable cosy rooms Excellent service and friendly staff Delicious breakfast

The staff were extra friendly and did everything possible to accommodate us We had a special request which they took care of at short notice Laura at reception was great Inclusive minibar was a nice luxury as it s not very normal to see

Very nice staff very clean excellent facilities

Location is excellent Rooms are very boutique and stylish and staff very friendly

The staff were very helpful no matter what the query was

The room was clean and very comfortable with a really nice bathroom The hotel location is good with Aldgate tube station being around the corner and Tower Gateway DLR station only a few minutes walk away Staff were quite friendly and helpful

My opinion is that a hotel claiming to be 4 and charging the prices it does we paid over 650 for three nights B B should offer more The lobby consists of an extremely small area in which there are only two chairs for guests to use There is nowhere to sit and relax out of the bedroom The bar which closes at 21 30 is extremely limited and doubles as the breakfast room Our executive double room was supposed to have a separate seating area which was not the case and had only one comfortable seat not ideal in a double room I reported a faulty lamp in the room which was not fixed The breakfast was acceptable despite being let down by for example cheap and bitter orange juice poured into the dispenser from a carton Coffee was served in cafetieres that need replacing and which were plunged by staff as soon as the water was put in For the price we paid we could have stayed in a much better hotel with better facilities Whilst it was ok our stay was disappointing in many respects

Room size decor complimentary snacks and drinks and the shower were all nice Breakfast restaurant and the buffet were nice too and staff were happy to be flexible on food for my fianc e who is a vegan Staff were really amazingly friendly throughout Luggage storage was very handy too as allowed us to continue to explore without the suitcase after we d checked out

No real dislikes although some things about the room suggested it was more for a single occupant such as only one set of dressing gown and slippers and one comfortable chair but staff were so helpful I have no doubt they would have provided these if we d asked