Adria

The hotel location is excellent there s plenty to do locally plus it s easy to get travel around from there The room was generally very nice with the bed being very comfortable The staff were very helpful

I would have liked the heated bathroom floor but it was too hot to stand on without something on my feet It would have been good to have an armchair in the room to sit on rather than have to use the bed

The building facilities and rooms look very nice And the hotel is located in my favorite neighborhood in London

However the experience was not as good as it seemed The facilities didn t deliver heating in the room was not working And for a 5 star the staff was very rookie in handling the situation I had first reported the problem right after check in and had to push for a follow up until I went to sleep at which point there still was no sound solution a non working extra heater and extra layers of cover at 12am when I pushed for it At checkout they did not know about the issue and when pointed they did apologize which I appreciate however that did not make up for freezing at night

Absolutely brilliant stay Staff were friendly and helpful property is well located and guest rooms common areas have chic stylish furnishings Highly recommend this hotel and will definitely return

Wonderful location right in the heart of Kensington Easy to get to with Tube shops restaurants within walking distance Bed was one of the most comfortable I ve ever slept in Room was cleaned quite well every day

The hotel ran extra holds on my card after I had left meaning that my account had a pending transaction for several hundred pound despite having already paid the full amount for the room Staff were incredibly unhelpful in resolving this and on several occasions offered blatantly wrong information The air conditioning in the room didn t work The room was quite noisy and traffic trains can be heard at all hours There was no tea making facilities in the room and the selection for breakfast was quite poor Overall very poor value for money

Chic design and quality furniture and material Elegant and subtle butler service and staff Soft drinks complimentary Spacial bathroom Tranquil neat convenient and safe neighborhood

Staff and Location

Very bad hotel Bad room service bad food bad wifi bad shower bad water in the bathroom small room High price Not recommended Hotel

Super Nice Staff Accommodating Extremely Clean Great Location

Small room but VERY comfortable

Comfort of bed Friendly staff

Quatari owned hotel No alcohol Arab atmosphere not English Electrical problems A C very difficult to set

Quite nicely decorated rooms Cute lounges with a fireplace give a homey feeling Also the hair dryer was excellent unlike the usual hotel dryers It was one of those professional ones

Beautiful town house felt like royalty during our stay here