One Aldwych

Staff bar cleanness

Bathroom

Cramped bathroom

The staff were delightful and made us feel special Everyone was equally friendly yet unobtrusive

Can t fault in any way

Good breakfast

Fussy srvice

The staff were so welcoming and the little touches in our room like the rose petals and electric candles by our bath made our stay extra special the pillows were a dream to sleep on

Tea and coffee facilities should be in the room although you could phone reception and ask for them I feel they should have been there without asking the room could have been bigger

Location great for the theatre

From the moment you arrive reception staff are rude unfriendly and in the bar area the staff ignored us for 30 mins then when we sat at a empty reserved table as we only wanted one drink before we went to dinner we were kicked off the table in an abrupt manner we went to the bar area couldn t get served left after 20 mins table still sitting empty Will never return

The staff were all very friendly and attentive The food was superb My 9 year old great nephew could barely believe the breakfast enough food to feed an army served by a waitress who deserves special commendation very professional cheerful and obliging The porters were also all very helpful The lobby bar is well worth a visit The hotel is within easy reach of many of the West End theatres and other attractions

Although I have commended the breakfast it was possibly a little over the top There really was more food than anyone could sensibly require My niece had to ask for her pillows to be changed as she has an allergy to goose and duck down Replacements were provided immediately and without question but were far too big The staff s anxiety to please is perhaps a little overpowering for people like us who are not wealthy but can manage an occasional special treat

Excellent staff Lovely room Nothing to much trouble

No kettle in room

Love the lobby bar Staff helpful location brilliant

To be honest everything warm hospitality and the service was amazimg very helpful staff definitely i will be back again