Novotel London Waterloo

Good choice of breakfast Food hot and fresh Reception helpful and fast check in and out Room cleaned to a high standard every day Nice clean bar and fast service

Nothing it is what you would except from a 4 star hotel

Could have done with more pillows booked a room with a view when went to booked in their had not booked the room made a fuss and their give us a room with a view

Staff did not speak a lot of English

Location is perfect wifi is free and fast the staff are serviceminded Everything was perfect Didn t taste the breakfast

Bed very comfy Room a good size

Shower ran cold when I turned the tap on Didn t book a taxi as requested Request when booking in not actioned but when requested after our day out was done straight away

The room was clean and tidy and well presented

One of the staff at the front lobby was a self serving egotistical pompous know it all The breakfast was very privey but the head of the breakfast area was very helpful he helped me a great deal It s because of him I would consider coming back

The duty manager was extremely helpful and supportive and the breakfast receptionist was lovely

The first room we were given was awful we were three friends travelling and had booked a triple room The second bed was a sofa bed which was unusable the mattress was less than 2 inches thick and the springs could be felt through the duvet The only solution we were given was an offer of extra duvets until I asked to speak to the manager who then found a room change for us

Commending for the extra mile service given by your staff particulary when my daughter with special need sneaked out of our room and could not find her way back She was carefully handled by your staff on early morning duty of April 10 particularly by Eddy and his co worker Please send our sincerest appreciation to them Special mention to Eddy and companion April 10 and Alfonso Looking forward to staying in your hotel on our next visit Mrs Encarnacion

Breakfast was great but could have been better if with variations daily Just a suggestion

Location being in close proximity to central London

Air conditioner not working even after repeated requests for repair horrible smell in the wash basin every time when you go to brush your teeth

The Thames is 3 minutes walk from the hotel You can see Big Ben as soon as you turn round the first corner Fabulous view The bus stop is 30 meters away from the entrance so you can easily get to the center of the City

The first room we had was designated as a family room although the sink was right in the middle of it and the walk in shower was separated by partly transparent mirrored door without the possibility to leave your clothes inside so it was almost impossible to have a shower when the child is in the room We asked for a replacement and fortunately the staff were ready to help Everything was much better when we got a room with a decent bathroom

Quiet and comfortable hotel Within easy reach of many attractions

Nothing