Hilton London Kensington Hotel

Fantastic location and friendly staff

Would have been nice to open the window

Location

Poor breakfast service Cold showers

We were with our friends which made our stay less miserable

Staff Receptionist at the front desk is extremely rude and possibly racist Room We were given a room catered for disabled people which we do not understand why Bathroom is extremely uncomfortable and there are emergeny strings everywhere which made us feel extremely nervous Shower room as it is catered for disabled people cannot be closed and therefore we had caused a flooding in that area Sink is extremely low causing back aches One of our friend had it worst He was given a single room but he paid for a double room The bed is too small for him and he did not have hot water in the shower Bottled water in the room is not complimentary We didn t mind paying for it but the next day the empty bottle was not replaced Upon check out the receptionist said that the water is actually complimentary but the next day one of my friend saw on his credit card statement that the water was actually charged on his card Hotel restaurant is mediocre Waiters are slow and forgot ignored our requests And they do not know what tartare sauce and tabasco sauce are Food is below average and high priced The list goes on but I think everyone had an idea on our overall experience there NOT A 4 STAR HOTEL

clean hotel friendly staff lovely breakfast plenty of choice

rooms dated bath enamel all chipped rubbish shower had issues with payment being debited more than once before stay even though I had booked pay on arrival several phone calls later this was resolved

Everything

The mattresses may be coming to the end of their natural lives

The check in was very welcoming and personal Great location and easy walking to Notting Hill Portobello Market Hyde Park Shopping Centre

My bed was placed beside the bathroom wall and I was woken several times by flushing water noise from other rooms should of had my ear plugs

Very small room almost impossible to be two persons in the room The room were not ready at check in at 3 pm In the restaurant the waiter were more busy talking to friend than to serve the customers We have stayed at the hotel before and been very satisfied but I think we will find another hotel next time

The location The car park

On entering the room it smelt musty and as though it hadn t been used in a while not good When attempting to order some fresh milk for my tea in the room was told by housekeeping that it would cost 5 00 a little ridiculous Told there was no fridge in the room and there was On trying to order fresh milk from reception when booking in was not helped just told to call house keeping when it could have been sorted from reception which was a shame as the phone connection was breaking up Just think nothing should be too much trouble it wasn t rocket science after all

The check out time being 12 noon meant we were able to have a leisurely Sunday breakfast With breakfast service stopping at 11 00 it fitted in nicely As we sat having a coffee in the breakfast room the staff made no noise that we were in the way allowing us to relax You certainly don t get that it other hotels