Grand Plaza

Booked executive double room but had twin beds pushed together

Comfy beds very clean and hotel staff that were so friendly and welcoming

Everything about this hotel was great Very Freindly staff especially the young girls who worked in the restaurant couldn t do enough for you In a great location and easy access to earls court tube station

Nothing

Once inside this hotel just gets bigger and bigger Room was massive which it needed to be because of the size of the bed Even had a single bed in the same room Quality of alarm clock Bose Free WiFi Staff were really friendly

having to pack up and leave

This hotel was in a great location for walking to Earls Court station to enjoy all the sites You are only minutes away from Harrods and Kensington Palace you don t need to use the tubes all the time you could walk there within 15 minutes We stayed in a triple room which had plenty of room for all of us without feeling like we were on top of each other the room was very clean and tidy The staff were very helpful when you needed them The hotel also let us leave our bags until our flight later on and even booked us a taxi to be there for us collecting our bags I would maybe stay here again if I couldn t get anywhere else in London

We notice straight away that the bathroom was a wet room and we didn t think it would be an issue but later on the night I had a shower to find the room steamed up straight away which meant when you came out the shower it was very hard to dry yourself because of all of the steam we tried looking for a fan to put on when we were in the shower but there wasn t one this is something that needs to be looked into We also couldn t find a room manual on where everything was and what was in the room which also meant that the room was very very cold in the morning even with the heating full on By the third day I ask a member of staff about the heating and they did sort it but the room only stayed hot for 15 minutes and then a fan came on to cool the room down it is winter at the end of the day not summer we are lucky we come from scotland where it is colder than London Another we didn t like about the hotel is the fact it was all Malaysian food which isn t to our taste and we wouldn t have stayed here if we knew this before we booked and this wasn t clear when we booked this hotel We always had to make sure we had eaten before heading back to the hotel As for Breakfast it was a total rip off 9 90 for a continental breakfast and the food wasn t even fresh I wouldn t recommend the breakfast here I would eat out if you find somewhere nice

The breakfast while not included was delicious and reasonably priced The staff was very accommodating including ordering a late night pizza for us

The staff were great

Pillows

Good location near the tube Enjoyed staying

Very friendly and accommodating staff The room was a nice size and had large windows looking out on the street

The hotel is in a residential area and two women walking at night four blocks from the nearest tube station was not comfortable

The high amount of pre locked money at check in