Forum

The technical support I got for my wifi connection I got kicked off the wifi every time I tried to log in but technical support solved the problem in just a few minutes

Bathroom had a sliding door which didn t slide It needed 1 person in and 1 person outside the bathroom to close and open it

I have to pay for any request from room service Which is the first time for me to pay for room service

The location the staff

Nothing s

The hotel is in a good position for The Natural History Museaum The Victoria Albert Myseam The Royal Albert Hall

As it was so close to the tube it was noisy The rooms were small cheap furnishing bathrooms not the nicest I would have expected more for 194 per night

Location staff

Rooms are old dirty outdated and too small

1 The staff were very friendly and helpful

1 The rooms had a very nasty smell and the air conditioner was not functioning well 2 No side sockets for convenience whilst in bed 3 The in room cups were very dirty which left me upset

Friendly Smiling Efficient Helpful staff

Great location lovely comfortable beds endless choice at breakfast

The maid coming into our room at 8 45am when we didn t have to check out till 11am we were still in bed

The beds were comfy

The taking my money without consent or knowledge The deceit and being messed around I Stayed here Dec 20th Specifically said no prepayment necessary So when I rang to say we d be late checking in I was happy when no mention of prepayment was made All would be well and they would have our key ready on arrival We arrived to check in and paid 95 in cash and the remaining 10 on my card The accommodation was basic and small and the bathroom door had no lock Also for such an international hotel chain the tv channels were very limiting unless you wanted to pay more money We checked out the following morning again with no mention of prepayment However the following day having arrived home I realised my bank account had less money than it should After checking with the bank and the hotel the hotel had without my consent or knowledge preauthorised my card I was told it would be released but with it being so close to Christmas it wasn t in time By 28th I d still not had my money back I rang the bank and was told the hotel had preauthorised my card again 7days after we had left and again without my consent or knowledge I rang hotel was told I had all my facts wrong even though they d been confirmed by the bank and I was given different details by the clerk which didn t add up Basically they took my payment 3 times in all and I m still waiting to receive any money back Huge con Be very careful They lied to cover at best their gross negligence at worst their fraud

Staff all very friendly

The Windows were very dirty spoiling the view from the 11th floor