Athena

The hotel concept is more into modernity the staff has nice attitude willing to help I have to thank the management of understanding my needs trying to meet my expectations giving me an upgrade to Deluxe category to one of my rooms Very good housekeeping services

Not convinced enough that the hotel is 5 stars the lobby lounge is the actual lobby of the hotel with no reception when entering the hotel there is no specious area reflecting that your entering a 5 stars hotel everything is cozy and next each other The hotel suffers from employees shortage during the night shift as I noticed in general their No is not too many I booked superior rooms but in reality it has nothing related to the represented pictures on web that was a shock to me in the beginning I have been provided with rooms outside the main building which was not stated clear in the web about it the that didn t let me feel comfort safe money worthy enough till I have been moved to the main building Moreover the connected building needs a true renovations the management has to give extra attention to it Superior rooms are not recommended to stay in they are too small as well as their bathrooms they are in a bad shape in the connected building

Well equipped but small room

Staff were not friendly and completely ignored us when trying to check in The check in process was a shambles they couldn t find our booking and the first member of staff that served us just walked off and left us waiting for over 20 minutes very unprofessional We were also charged 1000 pounds deposit for having our dog stay 1 night which is ridiculous surely just a money making scheme

Room with fitted carpets that need to be replaced noisy room because it was close to the maid s room bed matress probably too old smelling sweat

Location

No Business Centre or even a terminal in the heart of central London Mayfair

great bed

Lift

Very spacious and comfortable room Loved design features very nice bar and restaurant area great location great staff Very good food quality

Yes I m perhaps a traditionalist but it lacked a focal point on arrival i e No reception Standing about in a small lobby being checked in on an iPad is not my idea of a welcome Breakfast is really good quality but fairly expensive

Excellent service and attention they were very helpful in considering our needs whilst traveling with an infant

Room a bit small for the very high price we paid

Tiny room Exhirbitant prices for mini bar items

Great location

staff not friendly very small rooms and TINY Bathroom

Good location Friendly helpful staff Comfortable atmosphere