Marina

Food was good and staff friendly

Hallways are too dark Furniture was lumpy Food was too expensive

Room was very pleasant roomy and well equipped Bed was very comfortable

First floor staff excellent we thought the first floor Bar was runn by a different company Julie was very good pre booked all what we needed in advance The 8th floor pool Bar exellent

Breakfast staff poor service especially the ladies the gentleman provided exellent service The ladies in the breakfast team are pulling the team down You had to ask for coffee all the time

Big room

Check in room not ready waited 2 hours Safety room malfunction all the time Cleaning room way too late everyday

The hotel was everything we could have wanted for our short trip Upon arrival we was offered a glass of fizz and informed that we had been upgraded to a Suite which was amazing The staff were friendly and helpful and we felt very looked after throughout our stay I cannot fault the staff in any way and the hotel itself is lovely The location is great and we found we was in the best position to go out and explore Although we didn t eat in the restaurant we ordered room service for breakfast one morning and it was really nice Also after a long day of sight seeing a member of staff brought some snacks to the room without us requesting it which was free of charge and very well received All in all a brilliant stay

The only small issue we had was we wasn t sure how to control the temperature in the room so it was quite warm which wasn t really an issue but I suspect it would be in the summer months

Too noisy It s very easy to hear everything going on around the room I even heard the housekeeping when they clean the room next to mine Walls are not voice blocked I really couldn t sleep well

Breakfast was good Restaurant staff were good

The bed was too soft There were no boxes of tissues Very unbecoming of 5 stars hotel The location is a very long walk to the super market or restaurants The hotel was not generous in giving laundry bags tooth brushes and paste Our request for early check in was totally ignored till I had to insist on checking in as stipulatated 3pm because they could not get room ready even after my internet request stated clearly we had travelled 13 hours flight and were tired I was sick after this 13 hours flight and despite my request this hotel just cannot make 1 room earlier Quite ridiculous

Very helpful friendly staff with great can do attitude

There was a pillow menu apparently but it was so obtuse as to be unclear and unhelpful to a tired traveler Would have liked a simple card that said firmer pillow available upon request

Location

Nothing

Beautiful room view Very comfy bed Staff always pleasant

Required to pay in full on arrival While the hotel in this case did deliver what we paid for if you are disappointed or want to leave sooner than your booking there is no refund