Victor

Overall stay was pretty good for price Staff are really friendly rooms are very clean and comfy They were only let down by their reluctance to sort out the money issues

I was charged twice for my stay and they took over a week to reimburse me

The room was spacious clean well appointed The location next to Victoria Station was perfect as this is very central The food was great the staff always polite helpful

Although the bed linen was clean it didn t seem to fit the bed very well either the pillows were too small or the cases were too large the duvet only just covered the bed The Air con was a little loud there was no HDMI connection abilities on the TV it is 2017

Would be nice if they have a repeat guest stay preference program Stayed around 6 times now and feel like a first time guest each time

Room allocation on the last two occasions where not good

The staff were very helpful and fruendly

Slept well Bircher Muesli at breakfast is great

Quicker check in Had to wait desks were empty

Very friendly staff answered all questions Proximity of Victoria train station and bus station just 100 yds away Concierge on duty 24 hours a day offered great advise on things to do Very quiet rooms and comfortable bed Breakfast was also very good but exactly the same menu everyday Breakfast was also a bit pricey but may be typical for the area

Nothing would definitely come back

The breakfast not included in the price

Every thing Comfy bed Kitchen Bathroom Location All is good

Leaving the hotel No breakfast but it was not an issue as there are coffees nearby and the room has kitchen in a wardrobe which was perfect

Location

Very poor cleanliness of the bathroom

Excellently situated for the sights