Panorama Hotel

The staff was very nice and apologetic in dealing with our numerous complaints and all of the filth and problems with our room unfortunately they are not empowered to do anything for guests as the owner remains in total control

I have no idea how this is rated as a 4 star hotel it is definitely the worst hotel I have ever stayed in The hotel and rooms were infested with hundreds of insects and there were dead bug carcasses all over the floor of our room see photo The carpet and bed linens were foul with bad smelling stains on them when we arrived see photos Housekeeping does the bare minimum our sheets were stained carpet was filthy and we didn t even have enough towels We had such a horrible experience that we complained to the hotel manager every day we asked for one night 279 to be refunded and they were too cheap to even do that for us The hotel is in a sketchy apartment building where the hotel rents a few floors so expect a strange and somewhat unsafe entrance which of course is bug infested also The hotel is 30 minutes from the city at least so for the very undeservedly high price you pay to stay here you should definitely stay at another hotel with a much better location In summary avoid this hotel at all costs

The hotel is peaceful and my room had a view on the water By the reception the hotel offers complimentary tea coffee water still or sparkling all day to guests with a choice of teas it s a small touch but makes the hotel stand out from some others Although no restaurant the hotel orders helps you order food from local places The bar seating area is ambient and has a nice atmosphere during sunset The bed was very comfortable you literally sink into it

It is a ten minute or so tram ride away from the main station Centraal where you ll need to change to visit anywhere The tram stops pretty much outside the hotel but journey time is something you ll need to think about if sightseeing

The hotel is a nice one but a bit far away from city center

The hotel is bloking money from tour credit card for reservastion too long

the staff is super friendly and helpful probably the best I have ever seen The location is awesome a bunch of shops around the tram to the centraal stops just a few minutes away

The staff are very friendly and the hotel is welcoming Clean and comfortable with lots of little nice touches On the whole a nice hotel apart from a pre authorisation issue

Prior to arrival the whole booking amount several hundred pounds was pre authorised onto my debit card when we were meant to be paying as a group individually upon arrival Lots of issues getting it released including a large international phone bill that I am having to pay and a lot of anxiety trying to get this resolved prior to the trip I rated the hotel low for value for money due to the excessive phone charges I incurred as a result of this pre authorisation issue The hotel tried to help when the issue arose but the damage had already been done by their initial actions I would urge them to reconsider their pre authorisation practices only pre authorising a standard deposit or only charging card details if a guest does not turn up as intended

the last 2 floors of a tall building turned in a basic low budget hotel pretty new furniture quite clean not exactly a hotel to spend time here a place to sleep and go nice view tram stops in front of the hotel and goes into the city centre in 15 minutes free coffee and tea good internet connection friendly people at the reception if you get nice price book it with no fears

Although its new needs a paint on the walls rooms are nice but just the necessary space no comodities there is a Nespresso machine but no coffee nothing interesting around the hotel dead city in the night restaurant was not working we had to order from the turkish guy in the conrner

Very friendly staff Very nice room with panoramic view Located next to tram to central station Excellent breakfast

Very clean and value for money

Very helpful staff Very clean Easily access to the city centre

Shower cubicle wasn t closed off from the rest of the bathroom which left water all over the bathroom Not a huge deal just minor annoyance

Rude unfriendly staff on arrival