Park Hotel

The bed was very comfortable it was so soft It was my boyfriends birthday and the staff had placed balloons in the room and gave 2 free drinks vouchers for us at the hotel bar The location was good resturants and bars across the road and a tram stop around the corner

The room was slightly on the small side but we only stayed 3 nights so it was ideal for us also breakfast is not included in the hotel price

Bed was very comfortable as was the soft bed linen

Language difficulties with desk staff but not too bad

Absolutely above and beyond what we expected Lady on the desk when checking in noticed it was my birthday during our stay and upgraded us to a luxury suite Fantastic room Would definitely stay there again

I booked an Executive Double for myself and my husband it was advertised on booking com as having a luxurious bathroom with a separate bathtub and rain shower There was a welcome note addressed to a different guest I was clearly allocated the wrong room No bathtub for a start it had a separate door to a shower cubicle The sink was in the main room there was another cubicle for the toilet It had an unnecessary extra bed taking up space perhaps that works if you have a child with you or are on a hen stag weekend but only 1 chair to sit in The TV did not work and it took several calls before anyone came to fix it because the Receptionist failed to pass on the requests to Maintenance I was given a bottle of wine as an apology for the hour wasted getting someone to deal with it I disputed the room at the time and asked to be moved this was refused It was full and the person claiming to be a Manager did not have any authority to refund me the price difference I requested a refund of roughly 60 on my return When you pay 269 60 city tax for a room for a night you should expect first rate customer service From the moment you enter the hotel and see the long line to check in with the Receptionists taking other calls when they should be dealing with the person in front of them it is obvious service is not a priority here They have also failed several times now to respond to emails within their own service guidelines The first response was robotic and clearly used for all complaints I chased them up again and the second response failed to address the issue no separate bathroom I am told the room I had cost 60 more Really dream on That could only be if you are paying for an extra bed to be slot in more people I will try a third time I really feel this place is a shambles I wasted so much time while there and since my return No apology or acknowledgement they made a mistake with the room allocation

Location

Room extremely small

The bed and pillows were like sleeping on a cloud Big shower head with immediate hot water Big TV screen was another bonus Loved the extra shelving in the bathroom as this is an ongoing gripe that hotel bathrooms never seem to consider Women need shelves for make up bags etc Hotel toiletries and yes big thick toilet rolls a huge plus Lots of thought and practicality was given to the comfort of the spotless rooms Well stocked mini bar tea and coffee and even a universal travel plug were provided Bowls of apples on each floor was a charming gesture The location around the corner from the Rijksmuseum was perfect Dutch hospitality courtesy friendliness is superb

Struggled a little to get the liquid soap from the pump Puzzled by the strange taxes added to our bill

breakfast a little pricey for what you got

Great location Friendly staff with excellent command of English We had asked for a quiet room and we got it What really touched us was when our 3 year old daughter came down with a virus and I can not tell you how helpful and caring the staff were The hotel maid even left a gift for her to cheer her up We ll definitly go back

Location cleanliness decor staff

Two single beds

Great location modern design

Price of the breakfast