Savoy Hotel

Good location Helpful courteous staff Decent bed comfort Decent value for money

Smelly room 4 stars is misleading has the feel comfort of a 2 star hotel rather If you approach this hotel with the expectation of a 2 star it s pretty OK

The hotel is right next to a tram line which takes you right into the city centre It is also next door to a police station and the area feels safe There are lovely caf s restaurants and shops surrounding the hotel There are plenty of easily accessible sockets for chargers etc in the room Staff were willing to help when asked

The air conditioning did nothing to cool the rooms which meant they were very hot when the weather was good We asked for a room with a double bed and got two single beds instead but were moved to a different room on the second day We also booked a single room which turned out to be a tiny loft room with poor lighting a slanted ceiling and exposed beams as well as a very bad bathroom with a concrete floor The cleaning could have been better we saw cobwebs in the corners and dust on surfaces

Location and facilities

The third bed of the rooms are not comfortable The wifi was also not clear which network to use We found out the proper network just at the end of our stay

Nothing

Very poor parking Room and bed are very dirty

No heating in the room It was freezing and no matter how many times we ve complained all they said was that it was working ok

Good location not so far from the center Police department is next door

Chek in starts at 14 00 We were there at 14 37 and yet the room was not ready Receptionist offered us to wait another 10 minutes I had to re claim the room after 10 minutes again because it becomes painful to wait for the room after 5 hours of train We re given a room with a thick layer of dust on the nightstand and the phone dirty blankets Also the sink was cracked and the water dripped on the floor through the hole in it One of the bed controls did not work as well It took me 10 minutes of intense conversation with administrator to get aother room Then another 20 minutes till that room would be ready We moved to the other room only at 15 40 Another room was clean though Nobody ever apologized And all that cost me and my friend 150 euros for two days and one night The hotel has a 4 star rating but to us it rather has just one star

I liked the location as it was just on the outside of the city centre and easy to commute to via tram

I found that the staff were really rude and did not have the best customer service skills also my bed had a dip in the middle were it had been broken and fixed with a piece of wood

Location was OK We had room 302 which compared with our friends in 103 was reasonable size but still quite a lot less roomy than a UK Ibis or Travelodge Theirs was very cramped and they were not able to get a more comfortable room Bathroom shower toilet was OK Room lighting was pretty dim though

When we arrived our booking was not on their list and the staff member said they were full Their internet was down so it looked like we were going to be stuck in the small lounge for the night Although my booking had been confirmed by BOOKING COM weeks ago the hotel had no record of us I should have got suspicious when I had not received an e mail direct from the hotel after booking It was very worrying but after staff contacted the manager who was at a different hotel we were able to be accommodated Don t ask me how if the hotel actually was full

bathroom is clean

no kettle as a 4 star hotel I even couldn t have a cup of hot tea in my room although I brought my own tea with me no slippers due to the poor design of bath after shower there are a lot water on the floor so I have put my feet on wet floor since there is no slippers tiny room the smallest twin room I ever seen wife is poor

Kind staff

The room was smaller than indicated 2 lights didn t work 2 sockets came out of the wall Bathroom was dirty under the sink