Rita

The hall is nice decorated

The room was very poor Towel had stain duvert cover was wear and tear at side very cheap furniture in room Bathroom was simple and plain There was a construction outside So you can hear the building noise at very early morning The room just like b b type

Room service was prompt and polite Also LOVED the onion rings

Only stayed there one night so didn t have anything to complain about

people are very nice

the bed

Location

All looking a bit sad

Quiet spacious big room good shower ideal location

Really needs an update and the rooms are very tatty lots of scrapes scuffs carpets coming up the restaurants and food is a bit pub standard Given the location and exterior it should really be a spectacular place to stay

The location the bars and the value of money

The beds the staff in the Italian restaurant where really rude and we had hairs in our food The room was freezing and the cleaners kept coming in room when we said not too

We have stayed at this hotel many times over the course of the past 20 years or so I think that says it all really

The hotel has become quite tired the rooms could do with a little updating but we do appreciate it would be a mammoth task and I do believe they are already undertaking improvement works

Your are so close to Canary Wharf it easy for me to do business and stay over although not when I am late because I got stuck in your bathroom

Bathroom door lock stuck closed and handle didn t open the door for ages Room 414 Also shower mixer does not work so had really hot shower as couldn t turn it down

The location is great for Docklands near DLR and Canary Wharf underground Nice decor swimming pool available at extra cost but a good swim Rooms comfortable and clean

Staff were not friendly Swimming pool was due to open at later time of 10am later due to it being a holiday weekend However Sunday they didn t open until 10 15 Check out 11 and a charge for any later than 11 I left a necklace and when I phoned was told they needed my bank card details to return it and they didn t know what accounts would debit for the service Felt it to be a very commercial arrangement with customer service of less importance than commerce

The hotel looks fancy and the view from the window is amazing

We could hear all activities of all of our neighbours and the air con was noisy felt like old