Mercure London Kensington Hotel

Staff were friendly and helpful

Our room was extremely small we had to side step to get around the bed our room was in very poor condition The room needs major updating Our room was next to the laundry cupboard which was open and sheets all over the floor The hotel stay spoilt our visit to London Our stay was not value for money

Nice location friendly personnel at reception

The cleaning service is annoying and starts too early I was unpleasantly surprised to find my tooth brush lying at the drain of the basin after one of the cleanings

good bed but thats about it

The Mercure Hotel is in a great location within easy reach of many attractions especially the Natural History Museum and the V A The hotel reception bar area are clean modern and inviting Nothing was any trouble for the really friendly helpful staff Take advantage of their offer to book a cab if you need one as the company they use is great Very pleasant breakfast room with a good selection of food options on offer A very comfortable bed with great pillows and the hotel even supplies ear plugs in case you aren t used to traffic noise although we were barely aware of the nearby road One of us doesn t like using the tube but we were able to get buses easily from Cromwell Road or Kensington High Street and really enjoyed seeing the sights on route to our destinations Very good value hotel and we would definitely stay again

Our room was very small we had a standard double room which had about 30cm on one side of the double bed and only enough room at the foot of the bed to shuffle sideways around The small desk table against the wall had the tea tray and other items so not really any space to put anything down We considered asking about the possibility of an upgrade to a larger room but decided we could cope for the 4 nights we were there We didn t spend much time in the room as we had planned a busy trip and the one evening we returned early we enjoyed some time in the bar lounge area so the room was adequate for our needs Do check the hotel website if you are concerned about room size as there is very detailed information available before booking Our main concern was the size of the bed as we re used to a big bed Despite being smaller than we re used to the bed was very comfortable with the most comfortable pillows A real bonus in a small room was to have a bath shower in a very decent sized bathroom If the size of the room matters to you then certainly consider the information but please don t be put off as this is a great hotel

There were a couple of issues that were solved apologetically The lady who brought our breakfast was fantastically attentive However the reception lady when we checked out was not despite me passing on feedback that her colleague was so helpful her response was I m sorry about that Please listen to your customers when they are giving you feedback you arrogant woman

Most staff were wonderful and the hotel was fantastic overall However that one member of staff really did spur the taste of mecure

The executive king room was very small the elevator was not working for 10 days the nespresso machine and the minibar were inside the cuberd which was not easy to use

The bed was very comfortable and the location of the hotel was great

The rooms were very average the small rooms are tiny and the executive rooms were ok For the price of the hotel it probably wasn t up to scratch for a 4 star hotel For that price it should include a gym pool and include breakfast We arrived 2 hours early also and were made pay an extra 20 pounds on top of the few hundred already spent which I though was a kick in the teeth

The rooms could of been much bigger the tv was in an awkward place and wasn t enough room to even swing a cat Also took payment without my knowledge

Breakfast were very good Food quality and food choice were in goof level comparing to lot of hotels There was free of charge snacks and some bottles of water in the fridge it was nice We found very nice letter for Christmas greeting in our room as well they tried to feel us comfortable

Everything in general was fine and it was good experience in this trip

Room very clean staff very friendly Hotel easy to get to from the tube station