Heritage Hotel

Very clean modern and efficient Five minute walk to the DLR was a plus The front desk was very helpful with directions and coordinating transport for guests

Toiletries in the bathroom were lacking no soap and air conditioning was mediocre

The room was fantastic The facilities were great and the d cor was superb

The bar was closed

The property was really unique and new The decor was quite tasteful The towels and robe were a very soft cotton The staff was wonderful in trying to accommodate our wishes

The location is a bit sketchy but that cannot be helped The bed was rock hard and the pillows overly stuffed Maybe because it s so new but our night of sleep wasn t great Our room was quite small even by London standards

Really interesting building the room we stayed in had a mezzanine floor and would have originally formed part of the old town hall The whole hotel was decorated to a high standard The reception staff were really friendly and helped us with directions to our concert venue as the DLR was part closed Our bed was really comfortable and we had a lovely chat over breakfast with one of the owners I assumed he s a nice guy and told us loads about the building and area Breakfast was lovely and they could do more for us The horrible events of the 3rd shocked ourselves other guests and the staff and we did discuss this over breakfast which was much needed Our thoughts are with those who were affected I d like to say thank you to all members of staff who we had the pleasure of meeting and we wish you all well We look forward to returning

My 2nd stay due to excellent service super team lead by nick all polite and very attentive a credit to nick s leadership

The massive walk in shower room

The breakfast had been sitting on the hot plates a while so it was all hard and dry and tasteless

I absolutely loved the decor and the ambience The staff were so friendly love love loved it

Nothing it was perfect

Beautiful decor quiet location so close to station

Unfortunately a faulty fire alarm was going off from 0655 am Had to go to reception to check all was ok and safe to remain unfortunate early start to a Sunday morning

Excelent hotel fantastic rooms and wonderful staff very helpful Very tasty breakfast Excelent price quality relation 100 recommended 100 will come back

Nothing to add

Good location to canary wharf and DLR Hotel itself is lovely amazing building and rooms are to a very high standard Staff on reception were very helpful and polite

On arrival we was advised there would be a 50 holding deposit which would be returned up to 6 hours after check out but I advised staff on reception that there was nowhere on Booking com that states this I was then told from a gentleman sitting in the reception area on his laptop that in fact it does state this I later found out this man was the general manger he didn t introduce himself he was abrupt and arrogant which I felt was disappointing for such high class of hotel I was told the next day by the very helpful man on reception that he had checked Booking com and I was right it didn t state this on there So I suggest the rather rude ignorant general manager checks things out before giving incorrect information Maybe a course on customer service would be of benefit to the General Manager