Royal Palace

Beds are too small in a fairly big room I think all beds should be 180 cm wide

The room was very spacious and very comfortable for us as a family of 3 staff were very friendly location was excellant for the purpose of our visit lovely relaxing and comfortable hotel

Though breakfast choices were excellant didn t realise you could order other food choices example an omelette which I would have as it would have suited my diet as I have a gluten intolerance but there was plenty to choose from

Good location Nice Modern facilitys

Only one complaint i like tea and coffee making facilities in my room this wasnt available

Great location 3 minutes walk from Schonbrunn park and pallace Executive Room superb price quality ratio room size superior bedding and effective cleaning process Executive Lounge facilities late checkout early check in as advertised 14 00 09 30 our times at no charge 5 7 min walk to Johnstrasse subway 15 min total time to city center

Good quality breakfast selection but the few cooked dishes are the same every day Not so important if your stay is 1 5 days Wi fi signal not great in room 429 good browsing speed but disconnects when more guests are connected must be a capacity issue

Well definetly an unforgetable experience Has started very bad ended very well and all this thanks to one person Mario Lepera Fuster reception desk I hope that the opinion letter got in the right hands and will be well analised The Hotel is always full the personal at the Reception needs more training in treating the Guests and offer more attention to their requests This Hotel is one of my favourites in Vienna good value for the price and many extras As a general opinion I highly recommand this Hotel I did like how my complaining was resolves the efficiency of it And this to one single person Mario Lepera Fuster I think that is the best employee in entire Hotel Thank you very much In the future I will make my bookings directly contacting you in before I really appreciate how you resolved the issue I had and the other small helps I needed Miss Niky I would like to mention that with this review I want to give a 10 for 10 to this Hotel And I repeat all this thanks to the person I mentioned Sometimes one efficient employee can achieve what 10 together can not The Manager of the Hotel should evaluate the other employees and reward this one I fly worldwide though my home is Vienna And I don t accept inconveniences as those I had in my Country what happened to me in your Hotel I spent a lot of time in Leading Hotels in great Metropole Europe Asia The service there is EXCEPTIONAL Mario handled the inconvenience I had in your Hotel aswell exceptional But what about the rest of the personal at the Reception I don t criticise your Hotel through this review the contrary I think is maby the best hotel in Vienna thx to one person Would be great that the rest of the personal at the Reception would treat me the same in the future because I plan to come back soon Thank you very much I put high expectations next time Miss Niky

NO COMMENT

Staff is the restaurant was very slow and we had to wait for a lunch or dinner for about an hour and they brought us sth that we didnt even order Apart from that was very nice to stay there

Excellent service at the reception desk Pleasant interior design Quiet and clean rooms Close to the city center and public transportation Green surroundings The hotel offers a taxi service at fixed prices

Slow Internet The restaurant menu could be friendlier to vegetarians

Hotel was very beautiful clean and women on the reception were really friendly I can just recommend this hotel

Nothing wrong

Excellent business hotel not far from the city centre metro and tram

nothing

Amazing breakfast and excellent quality of service and amenities I would thoroughly recommend this hotel

A little further out than we had anticipated but a very easy commute into the city