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Friendly helpful staff Great location Less than 2 mins walk from Gloucester Road Tube Station Very comfortable Bed

Our window was broken we couldn t open it however this wasn t a massive issue in 5 degree weather Felt the room could have been a bit cleaner found previous guests belongings around the room

everything excellent

Location breakfast

Room very basic and small Bathroom needs some attention repair work Beds not comfortable

The convenience to access from metro and surrounding places

The price is unreasonable including with meal

Excellent breakfast Comfortable bed

WIFI poor reception One draw broken

Location

Small room Old furniture Very small toilet Very bad Internet access

Friendly staff at check in

Room was cold despite air con Bed uncomfortable Duvet too thin and pillows too hard Single glazed window rattled during the night No bedside electricity socket

The staff were very pleasant and professional Hotel was well situated for our purpose

No bad experience however the pillows in the room were very uncomfortable with no spare pillows in the room We realise that we could have asked the staff to change these however on returning late we did not need this inconvenience

Beds comfortable

Expensive parking 36 for one night

Food in the business centre and restaurant was good

I was treated very badly on reception upon arrival I was told because my name seemed to be slightly different to the booked name that I did not have a booking My pronounceation of my name as an English man differed from the receptionists so he assumed there was no booking for me Stephen if my first name and he assumed that it was pronounced Steffan so assumed I did not have a booking once I pointed this out at 11 00 pm after telling him I had had a very difficult journey and was very tired and had an important day the next day he tried to fob me off with a single bed room when I had specifically requested and paid extra to ensure booking a double room I was then told there were no more double rooms available and I insisted that that was what I ordered and that was what he would have to supply he took another 20 mins to then give me a room 1812 which when I got to it I discovered it stank of cigarettes had a broken shower head and was quite unclean I was too tired to try and do anything about it at that stage and decided I would never use that hotel again Terrible service Treated me with disrespect and fob me off