Europe

Staff went the extra mile to deliver excellent customer service

Rooms are luxurious bathrooms excellent

The view from room is non existent The room was not ready until 3 35pm The main restaurant was not open on Sundays The only other booking we could get at the bistro was either really early or far too late The bar does not open until 6 00pm The only other bar area is not a pleasant place to sit

Excellent location with good facilities and friendly and helpful staff Concierge managed to get us timed essential tickets for Anne Frank House Lovely bar and restaurant on canal level

Verging on expensive compared to comparable hotels although meets all expectation for the level charged Be careful to note price of breakfast if not included in room rate

Location location location

LOVED everything

1 I loved the Freddy s Bar Restaurant 2 Concierge and staffs are very helpful 3 Fabulous view river view from the room 126 4 Relaxing and fantastic Spa 5 Great gym 24 hours

I should spend few more days there

The entire staff were top notch very helpful with all my needs The rooms were very spacious and comfortable

Staff in Freddie s bar

The staff in restaurant and in hotel bar were either just ok or poor

comfy bed bikes for hire breakfast huge selection

couldn t get a reservation at their Bord Eau restaurant

Amazing spa facilities free upgrade of our room we spent our wedding night there very helpful and friendly reception staff individually speaking

There was some confusion about the following items but we didn t want to make a big deal out of it since we just wanted to enjoy our special day and night 1 There was confusion during breakfast The lady told us that it is included in our price and that we can have a buffet or something from the menu We chose something from the menu got charged for it and then were told that only buffet is for free That was not clear to us when given the available options 2 We asked for a late checkout but it wasn t clear that if we stay until 5 we will still have to pay extra In my experience late checkouts are free First of all we spoke about that to the gentleman by the reception in the morning and he was clear that if we come even 1 minute after 6 he ll have to charge us for the next day There was nothing being said about getting charged for the extension of the first day in the first place Then when we came back at 6 to check out the lady behind the counter didn t really have any information about the discourse from the morning and we just didn t want to make too big of a deal so we just paid for it So it would be nice if these things were clear from the start that is all otherwise you are left in a weird situation where you don t really know what to do since you don t have any written proof of the conversation that took place

Excellent location clean hotel room good quality throughout and very helpful staff

Superior room was tiny I wonder what the deluxe room was like Would not book this room again