Victoria

Served by a young trainee on reception who was very helpful and gave the best greeting i ve ever had in Amsterdam

Very comfortable bed spacious room everything clean and in good condition Just a very short walk from Victoria station staff friendly polite helpful

Location and staff

The location

We paid for a superior room and ended up having the push two single beds together to make a double Not at all what we paid for Disappointing

The hotel is comfortable and very well positioned for being out and about in London

Whilst staying there was a fire alarm activation at 7 50am all the guests vacated the building but it was apparent that the staff had little or no idea what to do I understand from another guest that not all fire exits were open accessible Once outside we were gathered on a street corner spilling into the road There was one member of staff leading the roll call whilst others wandered round with a list Surely having one member of staff designated for each floor would have made this way more organised quicker and would have provided guests with more information We were outside for approaching 45mins on a very cold morning and given the fire brigade were quickly on the scene it would appear that we the paying guest were basically outside in the cold whilst the staff poorly managed checking that we were outside The hotel is very pleasant and comfortable although the bed linen duvet was not designed for the bed provided Whilst I would happily stay here again as it is convenient and very reasonable for central London I hope that the management will learn from the obvious lack of staff training regarding fire procedures

Very clean helpful staff great location

Nothing

Very comfortable beds

Location

Restaurant service was slow even though it was nearly empty when we were there 15 minute wait for 3 scoops of ice cream is a little extreme

The staff was very friendly and helpful rooms beautiful and clean

The hotel is brand new very modern and stylish and decorated to a high standard I was very comfortable in my American style room which had a small fridge microwave kettle and coffee machine as well as functioning wifi and new tech lighting system and security However the most important thing was the staff who are very welcoming friendly and helpful but also they are excited and happy to be working here which makes a huge difference Not only that but I left my nightdress behind and emailed the following day asking them to keep it until I was back in London 3 weeks later which they did so I am very impressed

There is no outlook from the rooms as the hotel is on an alley with some construction work in the vicinity which might be important to some people it was not overly noisy though and the convenience of location make up for this