Commodore Hotel

Good location central to everything Aircon and friendly staff

Wifi was a tad slow

It was quiet

When I got to the hotel I was told that I can have my room from 2pm At 2pm it was nowhere close to ready to occupy They kept me waiting for a long time 1 5 hours and didn t let me know when I can have my room I had to check it for myself The room was very smelly First I thought I would simply leave the hotel but then I opened all windows and got rid of most of the smell The room became cold and though I turned the heating to maximum it didn t help much Old ugly smelly furniture Staff forgot to give me 2nd password for wi fi 2 device with me needing internet access Had to go back down to reception and ask for one In the morning the cleaning lady entered the room though there was the sign do not disturb Would never go back

I ve been to this hotel a few times now and happy with location and facilities at this hotel

What I didn t like this time was that the room we got was only accessible via 3 flights of stairs It was ok this time because I travelled light but had I been with my family it would have been a tragedy A warning note would have been nice

the only positive thing about this hotel is that is near the hyde park

there are squeaking sounds from the floor when you step on it in the room and you can her it from the other rooms and it s very disturbing the room I paid for was an executive one but I found out it was very small and it was not as shown on the booking web site the hall was small an narrow the hotel had only one lift and it was small and narrow as well the furniture was old and not in a classic way it is a motel not a hotel I can t believe someone gave it a 4 star hotel I don t recommend this hotel to my enemies

Location Price Cleanliness

Customer service was very disappointing

The location was great for where I needed to be Staff were good

The room smelled of damp Worn and threadbare carpets Bathroom mould and grout and silicone missing overall a dated tired dark miserable room

I liked that the staff were flexible and very pleasant they were very helpful and accommodating

that they were initially going to love me to another hotel But liked that they saw that I had picked this hotel because of its proximity to my agenda and friends and changed that plan

Staff were great let us store out luggage as we arrived before check in time Rooms clean huge shower

Walks quite thin as could hear other people in the hotel while in our room and while in bed in the early hours but not too bad

Friendly personnel great attitude thank you for your hospitality we will come back

Location

Cleanliness we spotted a mouse in our room which was supposed to be an upgraded executive room it was terrible stay and we would never stay there again The carpets beyond the reception were threadbare and the furniture in the room was worn beyond words