Hotel Xanadu

We have stayed many times now and find the hotel perfect for our needs

Our most recent check in was somewhat confusing but did get sorted out

Really charming very helpful staff Very comfortable bed Excellent location Very clean Fabulous shower Nice pictures on walls Staff brought an iron and board up to my room very helpfully

The main bedroom lighting was one very stark central white light

Clean good location for the tube bars pubs restaurants etc

They tried to tell us we hadn t booked a twin we did it was on the printout I had They sorted it out after a bit of a slightly heated conversation They advised us we should have booked directly with them not though Booking com

The location was perfect for us right in the heart of Central Ealing Staff were courteous helpful and friendly without being overbearing Perfect Like the glass lift

Would prefer a friendlier restaurant

Lovely personalised service as you would expect for a boutique hotel Good location with close parking Decor cleanliness

Offered breakfast in our room on check in which we took up On check out were then informed this was at a cost of 9 95 per person or 19 90 all together Disappointed in there being no mention of this when the option was offered Paid it begrudgingly as this seemed quite steep considering the going rate in most hotels is 2 3 per person Breakfast wasn t all that either

Good location comfortable bed nice decor

Nice staff

The bed is uncomfy the heater didn t work in the room so they provided an electric heater which was very bad

Location and modern feel

The location

Carpets were grubby

Great restaurant good service Very comfortable beds