Mayfair

Fab location large Club room with use of a lounge for complimentary snacks and drinks throughout the day Lovely piano bar Good value

Decor a little tired with an update this could be a great hotel Noisy children in room next door

the staff was very professional and helpfull

we book a room of 42 sqm as club category but our room 210 was not as describe prior booking was very small and very old bathroom this not correct and fair for such hotel

Club rooms are very spacious Staff super helpful Quiet location in beautiful Mayfair a 5 10 minute walk to Oxford street and underground Great buffet breakfast

Would have been nice if tube was a bit closer

Breakfast was very good and rooms clean and comfortable

This was a gift for my parents 50th birthday and when they arrived they were told they could not check in as I was not there with the card it was paid on This caused a lot of stress as I was at home and couldn t do anything about it I was spoken to by a rude manager who wasn t very helpful I was upset as it had ruined the start of the weekend for my parents Luckily this was quickly sorted and they got on with the trip and had a wonderful time

Nightly piano entertainment Friendliness of staff

Nothing

I arrived quite late in the evening to find that I had been upgraded to a superior suite the staff were very helpful and efficient was in the room within 15 mins of arriving

Room was a good size location was great staff were very helpful

I was given a twin bed when I asked for a double for my wife and I also the bed pillows were very uncomfortable And lastly I felt that a 250ml beer was nearly seven pound was very excessive

This hotel must have one of the best positions in London It is one minute s walk from Green Park undergound station Piccadilly Victoria and Jubilee Lines and five minute walk up Piccadilly to the Burlington Arcade Fortnum s and a couple more minute s walk on to Piccadilly Circus and the heart of London s West End The staff were lovely smiling and helpful We had breakfast in our room and it arrived at exactly the time we specified and was fresh and varied

This is an old hotel with a long history Our room was a good size but the furnishings and bathroom were rather old fashioned with a shower over the bath Everything worked but the shower control took a bit of getting used to

The plates from the plate warmer were cold So the breakfast became cold very quickly But the staff were very friendly and helpful

great location

Single room was tiny and housekeeping never cleaned it