Hotel Palace

Size of the room

View and outdoor areas

Public space is elegant bedroom s high ceiling and bright

Bathroom too dark shower not ideal countertop material looks cheap with water easily accumulating requires constant mopping with face towel

This a hotel that knows what 5 star means luxurious surroundings first class facilities great location but above all friendly welcoming professional staff who seem to genuinely like what they do and go out of their way to assist

bed very comfortable extra ordinary service very nice and helpful staff

The room

We relied on the concierge for information regarding the location of the hotel as to where we wanted to go We were misinformed and told there wasn t any point going to the area where all the top designers were ie Louis Vuitton etc on the Sunday that we were there because stores weren t opened on Sunday s and on the Monday because it was a national holiday Everything was supposedly shut down After dinner on Monday our last night we happened to come across a very lively street full of restaurants hotels and shops that were opened Louis Vuitton Gucci and other big designers were closed at the time but we didn t know if they were closed because of the holiday or because it was just late Several stores were still opened when we arrived late in the evening so It was really disappointing to know we weren t provided with the correct information especially after spending so much money to be in a hotel that was to provide good and knowledgeable service

Breakfast is great and so is the restaurant on the rooftop The staff is beyond helpful the people at the concierge desk went out of their way to make our stay a wonderful experience The location is great and the decor is beautiful

Nothing

Everything a wonderful hotel

Not attentive enough at the dinner table glasses left empty for too long

Staf attitute Cleanness Rooms are big

Beautiful hottel good location

Matress is composed of two parts It s not exectly confortable for such kind of the Hotels

Only bouquets There is nothing to criticise We stayed four nights and apart from the teenagers not being able to use the pool which was undergoing a winter clean we had a wonderful time The checkin service was excellent and we really appreciated the personal information and being shown to our rooms The beds were very comfortable and the sheets were silky soft sorry Ritz in Madrid you set a very high standard but we think that they have beaten you The room decor was luxurious yet not too fussy The bathrooms were completely refurbished and even though my personal favourite marble finish was missing they were very functional and pleasant L occitane toiletries are always pleasant too We attended the Thursday night blues and jazz bar and thorougly enjoyed the band We ate at the restaurant 1919 because Caelis was fully booked and thoroughly enjoyed that too At our departure we couldn t resist a family photo with the obliging front of house staff A very memorable trip at a wonderful hotel

Not a thing