Excelsior

Breakfast had a great selection

Not walking distance to the sights

Courtesy car dropping us off to the city was excellent Concierge service was helpful and room services and amenities were over the top

Reception when check in didn t explain to us everything and didn t escort us to the room We ve also asked for suggestion on transportation to San Siro stadium and were unable to help us Without courtesy car location would ve been an issue

I travel often on business and this was by far the best Starwood Hotel I have ever stayed at The rooms had every feature one could ask for and was state of the art We had connecting rooms as requested Traveling with my wife and two daughters Fitness center also excellent and the spa which was included was really really nice Location is directly across from train station which made it easy to get back to airport Malpensa express

Intl airport is 45 minutes away by train Malpensa

Excellent staff service ambience out of this world hotel extremely beautiful excellent food Enjoyed chauffeur service in Maserati Will stay in that hotel in future

room was beautiful plenty of closet space

pillows too thick bed too hard

Paolo from concierge was a disappointment He was rude and thought too much of himself He spoilt my entire experience I travel extensively and know what to expect He didn t have basic courtesy Even my emirates first class chauffeur was disappointed and wanted to complain to the management But we were getting late for my flight and just left

Excellent staff attention Definitely world class standard

Clean helpful staff great breakfast and free transport between hotel city centre

Located near the station not milan s best neighborhood

Perfect

Every thing

Nothing