Belvedere

Magnificent Excellent in every respect

We ordered a taxi to the airport through the reception The driver didn t have a terminal for payment by credit card I didn t provide documents on payment for services Didn t provide documents to the taxi company This is an arrangement with the hotel staff and a private person about providing illegal services for tourists I ask the hotel administration to take measures for their employees This is an illegal business in the hotel

Customer friendship and good location

No complain at all

Excellent location high quality for the breakfast and very comfortable room

Ease of access to the center

Poor housekeeping Only making beds without cleaning the toilet and floor

Food was excellent and everything was clean and maids were courteous We have stayed at Savoyen and Linder Your hotel is now our first choice Keep up the improvements

Did not allow anyone to check in before 3PM Tourist arrive from outside Austria at all hours We pay for the room by the day 24 hours and receive less 20 Room was ready at time we arrived 2 PM and we notified them we would arrive via email Your web site falsely states airport shuttle

Booking com did not transmit the credit card information to the hotel Due to my late arrival after 6pm I almost lost the reservation but a spare room was fortunately available I was not aware that booking com of this issue and I am rather hesitant to use booking com in the future if a reservation cannot actually be guaranteed even when credit card information is on file

It is situated in a central location walkable to the Opera House Belvedere Palace etc There are trams running on the street right where the hotel is located The rooms are clean the bed is comfy The breakfast was a little too pricy for us so we did not get extras Overall a clean and comfy stay in the heart of Vienna

Customer service location close by to good places to eat walking distance to train tram stop not so far from old stad and stad opera house

room next to road

Fantastic rich breakfast offer

Could not occupy the room before 15h though the hotel knew we arrive at cca 13h