Holiday

I discovered that many belongings and money were stolen

the price

the only thing we found fault with was the room we were very disappointed with it

I stay here occasionally for business and was so impressed with the location and helpfulness of the staff that I chose to book it for a weekend with family and friends

Breakfast Position

Swim Pool not included in the already high nightly rate

I liked the big mirror on the bathroom door which helped us to get ready The space was limiting to move around the bed There was no robe in the bedroom which we were told was there for use at the spa

Bed was hard and pillows were hard for my liking The room was quite small The spa was not worth 8 PP and they did not offer us robes when we told them they were not in the room People were jumping in the pool with clothes on such as shorts and t shirt when they should have been wearing swimming costumes They were leaving the steam room door open which set off the alarms yet nothing was said to them by the pool attendants No room in the small spa only 4 allowed at one time so had to wait for a turn Only 4 beds which were occupied most of the time Very disappointing that the hotel is named after the Spa so was expecting good things

Very small room for 4 people Only for sleeping

Late bar

Could have been closer to Wemberley

Thank you

Location is very close to Kensington High Street underground Staff were friendly and helpful and the hotel was very nice

Initially we were given a room designed for wheelchair access meaning the bathroom facilities were not right for us We mentioned this to reception and they kindly moved our luggage to another room whilst we left for the theatre This would ve been fine except we were given one with twin beds as opposed to the double bed we had booked and as we didn t get back until very late we decided not to mention this to reception It was a shame but other than that it was a very nice hotel Breakfast was great too