Hotel Kras

Hotel Krasnapolsky is wonderfull The rooms are beautifull and there staff are very polite and capable

Full bedroom space comfort of bed Staff attention to details Service of room preparation Quality of towels Central location Breakfast food

The overcrowded breakfast area

Reception

Breakfast room has been overdone renovated too much

Reception staff very friendly and welcoming

Breakfast far too expensive

I asked for 2 communicating room which were not available We asked for an invoice on my husband s name which wasn t even possible

Two separate beds next to eachtother very small rooms for the amount we paid

When we arrived the hotel did not have our Booking com reservation no record of it Don t know who was at fault but it generated some anxious moments for my wife and I However and to their credit the staff particularly Beatrice at the front desk was extremely helpful in getting us a room even though it was early in the morning way before check in Our room looked right out on Dam Square and was very nice It was a large sunny and well appointed room It provided a great start to our European vacation

Either Booking com or the hotel misplaced our reservation as NH had no record of it Thankfully the staff solved the problem but at a significant increase in cost since I had to upgrade my original reservation The good part was the room was great as one would expect with the upgrade

The suprise of having to pay 200euro deposit

Rooms were very clean bed was super comfy loved the location of our room as it was very quiet hotel was central to everything

The area is terrible and i wdnt pay all this for such a hotel

Location is great

When we arrived it happened that all reservations from booking com were trashed We were offered awful apartments across the street It took a bit convincing to pursue them to give us our Room Left a feeling that if we would arrive later we would be out of luck Service at bar is painfully slow Long lines to wait for consierge and checkin checkout