Hotel Kras

All the things is good

The beds and pillows were unbelievable brilliant walk in shower

It would have been nice to be able to rent a movie to watch when returning to the room after a really busy day With only news channels to watch it was a little disappointing hotels in London have movies

The staff were awesome we arrived at 08H00 in the morning and were upgraded so we could have a room straight away Beautiful room location is fantastic breakfast awesome Definitely stay here again without a doubt

Nothing

Location and comfortable beds

It s advises on the website there is a gym and there is not

Crazy in a new room truly nowhere to place and open your luggage no luggage rack whatsoever so had to open my cases on the floor Cold wooden floor no throw away slippers provided Enough tea and coffee in the room but not enough milk

Everything Location is amazing Staff were brilliant Room was gorgeous Concierge really helpful with organising some massages for us

Nothing it was all 10 10

the bed was comfortable and the location is so great

I almost liked everything

Everything was good

The location was fine

The staff was rude I called booking to phone the hotel to tell them we was going to be arriving at 3 4 am they cancelled it 2 then said no one phoned the trainee raina had a serious attitude problem I asked to speak to the manager a lady named jamy came I went to explain to her I don t appreciate her colleagues rudeness and the manager even said I don t care at the moment she is fully defending her Something I definitely don t expect from a 5 star hotel they made us feel really uncomfortable The room was freezing when staff came to the room I told them the thermostat was locked for some reason she said they will deal with it but never came the room stayed cold Never again

The hotel location is Excellent

Refrigerator useless The teapot old and not working well There is no complimentary water constantly provided Bed linen not change on daily basis Toiletries poor The hotel crowded due to the meetings and conferences I booked 2R through Booking com but the price is changing daily basis