Colonna

Easy access into heart of London

The room

I like the location I like the staff Breakfast is good but I d like to see fresh butter

I don t mind small rooms But these are just too small I would like to see a bar

The location was very convenient the room very comfortable but it did get very hot The bed was very comfortable

The public areas eg hallways were very hot

The staff

The room needs refurbishing There was a lot of noise from the room above

The room was very small

After I ve been told that there was no room for me double bed room even though I ve made the booking approx 2 months before one certain receptionist Italian guy put all his effort to find a solution for that issue In the end we agreed to get me a junior suit room for my 2nd night during my stay the 1st night I had to stay in some sort of cabin room It was very little space very narrow with a bunk bed 2 very tiny windows in total like being in a submarine and a total joke for a 4 star hotel and one free breakfast since the hotel didn t want to give me a refund read the whole story up But that receptionist tried in the end his best to help me out Very good location The staff was in general nice and friendly Comfortable beds even the one in my cabin room Breakfast was ok english breakfast is not really famous but the quality was ok Very lovely lobby british style Internet worked unusually fine for a hotel

The whole hotel s management and organization Due to an incident some sort of an emergency case of some other guests there was no room for me In the beginning the hotel tried to find me another hotel but I disagreed because that would have been too far away from my parents The other option was to put me in a very very tine cabin maybe 3 4xm2 cabin with a bunk bed which was a blatant joke for the first night also without a refund After I ve protested hard against those conditions they finally agreed to find me a solution What outraged me most was that 4 people couples got a double bed room AFTER my arrival and my check in 1 hour before That was totally in my opinion not ok and not a correct way how to deal with clients In the end I had to stay for one night in some sort of submarine room and for my 2nd night they finally upgraded me to a junior suite room It was in total overprized especially after we had to deal with so many issues 2 incident After my parents had arrived the hotel staff gave them a room somewhere in the basement It was very dark smelly and the balcony view was facing directly to some sort of backyard outward flow full of rats Do NOT get this room if you have booked a double bed room I d highly recommend you NOT to stay there My dad had explicitly called booking com and the hotel in advance in order not to get a room in the basement because he already read some bad reviews about that certain room from other hotel guests And yet they gave them exactly that room The whole situation was already very tense and we became more and more angry combined with disappointment We were very close to file a legal complaint to either booking com or some other sort of legal actions In the end one receptionist italian guy agreed to upgrade me to a junior suite room a change for my parent s room and one free breakfast for all of us

We loved the hotel we asked for a quiet room and we got a lovely quiet cozy double The hotel is located in agree at area 2 minutes from the Warwick Avenue Tube The bed was very comfortable and we d no trouble sleeping or resting Free wifi throughout the hotel The hotel has a very quant old elevator which is great to see We d definitely recommend this hotel Ps make sure you pay a visit to the resident cat

The only let down in our entire stay was with the breakfast service It was disorganised and every morning we were missing a number of things from the table such as cups spoons forks we d to call the waitress numerous times We always like to have some fruit withe our hot breakfast and when ordered everything came together which made the table very full and uncomfortable The breakfast was great when it came

The wifi reception in my room was weak

Spacious room nicely furnished

There was a problem that day with the hot water supply

The bed was comfortable with good quality bedding

The room and particularly the en suite were really small We were disappointed that teabags used toilet paper and some toiletries were not replaced until we requested this