Lux

This is a pricey hotel but worth every penny The service was impeccable

Felt complimentary water should have been available and not part of the minibar fee paying selection

Couldnt sleep noisy construction since 7 am

Expensive price on a very smal room

The private lifts

The staff very rude Upon checking in unpleasant greeting Was not escorted to my room Came back to the hotel after a night out Staff engaged me and others into a rude line of questioning Had to look for my key to get into the hotel as doors were locked I would expect the door man of a five star hotel to recognise guests staying in the hotel As I was walking into the hotel on this night the door guy let the door hit me on my way in as he didn t hold the door open It seemed a bit racist to be honest I paid almost a thousand for two nights for such ill treatment Was not impressed by the room dinning Food was plain Worse food I ve eaten in a five star hotel One more thing Upon checking in staff rudely asked for my passport whilst I m actually a resident here I gave him a debit card to process the payment for the room and after he rudely asked if I could use a credit card instead And then he seemed disappointed when I said I only have debit cards I don t see the difference between a debit and credit card I think it s a racist hotel I m staying in jumeirah carlton next time And I do come to London a lot Your loss losers

Great location and helpful staff My husband forgot his toothbrush and within minutes of request a dental kit was brought to the room

They really should have free Wi Fi in all areas This is 2016 and this is a 5 star hotel Would also to be nice to have tea coffee making facilities in room

Friendly staff Clean rooms Arabic TV Channels

Internet not free

Excellent rooms fantastic staff and overall fabulous stay

200 deposit on arrival was not made clear at the point of booking nor before arrival

Couldn t fault the whole experience Full English breakfast was amazing

good service kindness of staff specialy at breakfast and desk room absolutely silent dispite on the ring

at restaurant the food was excellent but realy not enough in the plate for the price

Excellent friendly staff

Bathroom wall was glass though curtain available to pull over for privacy

AMAZING restaurant Opus AMAZING

Should give more nespresso pods for the room or charge for a 10 pack