Park

The lift didn t work so we had walk 6 floors everyday

Location and staff very friendly

Size of room very small

They take the praic for room 2 time and the dont want to give it to me I used to talk to them many time then they send it to me after 2 weeks Its unacceptable

The service was very good Everyone was helpful and nice All of the amenities in the hotel were new clean and modern

We chose the compact room and it was VERY compact Great for a single person but a bit crowded with two people I d get the bigger room next time Nice and quiet area although we were constantly on the train to get to the city as we were just there for sightseeing so I d stay closer to Soho City Oxford Circus area next time

Well located freshly renovated helpful staff

Small rooms don t go basement no lifts in second building porter to carry bags stairs go the club double room if you want a bit of space still small

The rooms have been renovated to look quite nice and are representative of the photos but they re not at all functional to stay in They ve placed extra furniture items in the room in an attempt to correct this but that just makes the spaces cluttered and not all of the additional items are functional either i e additional robe placed in dark entrance mostly filled up by the ironing board hard to see into damp smell emanating from it and makes accessing room awkward I ended up checking out after one night as I was there for 5 days and had work commitments so ease of use with the room was important to me

The staff here are indifferent and the hotel didn t respond to communication in the lead up to my stay I arrived 4 hours prior to check in time and had emailed twice in the week leading up to staying to ask for an early check in even offering to pay for it after a 30 hour journey from Australia I didn t receive a response and my room was not ready until 2 hours after their advertised check in time I was offered a toilet off reception to use to change and told they would store my bags The toilet floor was covered in urine It was a disgusting and disappointing start to my trip that coloured my view of the hotel

Great place to stay

The hotel is modern and clean with new amenities It s located a 10min walk from Paddington station easy enough to walk your luggage to and is also a short walk to oxford street

As it was a 5 wedding anniversary they Kindly gave us a free upgrade to the Executive suite with a bottle of wine and a card signed by the staff

The Bathroom Door jammed but no one s fault really

Not as efficient at reception as before Slow and ponderous and left me waiting for 10 minutes on checking in even though I was the only one checking in

I was surprised that my duvet showed signs of recent blood spill O and those stairs