Aida

Small and short bed False Alarm went off due to poor settings Employees not really proactive with their help following the event

Bed excellent And I had possibility to iron my clothes in the room incl ironing table available

Had to pay extra 5 GBP to eat at ground floor instead of executive breakfast Non sense In my room there was a temperature of 18 Celsius every time I came from may daily activities To low for me And generating useless energy consumption

The breakfast was nice and staff were very accommodating

The room was too hot no option to open windows and air conditioning was loud We felt we slept in a storm hence no sleep The tea and coffee in the room were not stocked and the duvet was made upside down My husband and I had never stayed in a 4 5 star hotel in England and can honestly say that the travelodge and premier inn are of far better quality

excellent location close to the underground 1min Bus stop in front of the hotel Friendly staff

Small room but that was not a problem for us poor breakfast we travel a lot so we could compare Hotel located along busy street so little bit noisy

Friendly staff

Toilet did not flush whb plug did not work difficulty operating shower Strange combination for breakfast but managed to eat

staff was helpfull

we stay in atwin room 219 it was very small and the heat didnt work very well Lock door was brake Poor breakfast

Not that much to be fair

We were put in a basement room with no windows It was probably one of the worst nights sleep I have ever had If you stay at this hotel do not get a basement room It is horrible

Nothing

Everything

Reception friendly Good value for London and good position for fast train link from Ashford and venue Hyde Park for concert

Found sock and empty mint wrapper on floor so question quality of cleaning

To have to pay for room serivce