Excelsior

The friendly staff and the facilities The hotel provided two cars for picking up and droping people to city center

The location of the hotel Too far from the city center

Beautiful hotel with luxury feel and great customer service

While proximity to metro is nice train station attracts homeless and peddlers and detracts from luxury atmosphere

Amazing service 24 hours a day Every little detail was taken into account within the room at varying stages throughout the day The specification and finishing detail in the room was incredible

Location was good rooms were good facility and most of the service was good

I had to extend the trip for 2 days I went downstairs to do it in person The lady said it would cost 100 euro extra per night after check the availability I got onto the hotels website and saw the price was 120 euro cheaper than the price the lady gave me When I showed her she apologized and changed the price but it didn t look like a mistake She got caught trying to get extra money from an unsuspecting customer Probably a last time customer due to this

service was good

The hotel was so clean and service oriented

Great breakfast

Poor limo service up to 4 calls needed to be picked up

Breakfast was great Spa is beautiful

Nothing

everything is well suited and the speed and the quality of serving you is great also the shutter service to the duomo is with a private free of charge masseratti D

nothing to dislike this place is Amazing

The location right next to the central station a little far from dumo