International

It was old fashioned

the interior of the property was cool

Staff attitude was zero

Was quiet and comfortable room was clean and shower was fine

Toilet didn t flush easily and air conditioning wasn t very good

Everything was good specially the breakfast Room was lovely Thank you

Welcome drink was very nice staff friendly but we did not eat there because of our dietry problems

Staff is really nice I like everyone here Breakfast is great Location is fantastic

The room is really small and the sound of lift is aloud

The location of the hotel and the outside room environment was very clean and the cost was reasonable

The hotel staff tried to pretend that there is no booking through your website until I provided a copy of the booking confirmation I wasn t welcomed well because of the discounted value through booking com The hotel did not care about the daily cleaning of my room Plus the keys were given to me in a stapled paper instead of the well known paper pocket and I considered that as disrespect and disvalue to the guest Finally the staff never smile or give the feeling of welcome to the guest

Fantastic location Clean newly renovated rooms

Tiny room Could not even open my luggage Horribly soft bed Had to crawl to bottom of bed to get in and out On arrival I was greeted by the receptionist who said half the rooms are under renovation so she will get me a taxi to another sister hotel at Paddington I refused so I was allowed to stay Receptionist said Bookings com was informed but they never informed the guests A bit of a con job I wouldn t stay here again Suggest booking com investigate this

I didn t like the fact that there isn t any windows in these room I stayed at Birtannia twice as much as I loved it I also suffered from a claustaphobis environment

Great trip pleasant service nice room

My bed was hard you could see feel the coils The pillows didn t help The internet service poor having to pay every day was my not good The free service advised in the room was ridiculous At Jenny s All you could eat Buffet They needed a better selection of food if your name is International that says it all The juice and water was warm The cups smell If you going to leave them face down you should check if they don t smelled like the mats they were on Dinner was sad the selections were poor One night it was closed You offer alternatives but for the people who paid for dinner What then The other restaurants Spice was always closed As was Fridays The location was nice but it rained so it would have been nice to have a shuttle bus to the Tube