Hilton London Olympia

Breakfast was excellent

Bathroom a bit jaded chip in sink and bath A long walk from underground

Quiet area not far from the town s centre good for parks museums and shopping

Price too high

Hotel had a nice bar

Rooms are old fashioned and need a re furb My room had a stink of damp and I had to be moved to a fresher room which took over an hour

Staff very courteous and helpful The gentlemen on the customer services left luggage etc were so helpful with boarding pass help and general information the lovely Ricardo on reception he is such an asset to the hotel so professional with his approach to a particular issue he deserves special attention

My room number 353 was very much in need of refurbishment the brown carpet was both ugly and dirty looking and completely off putting also the mattress was lumpy and grossly uncomfortable obviously should have been discarded years ago As a matter of fact a most unfortunate experience and personally one could say equivelant to a 2 star hotel

just the location nothing more

everything The room was tired and needing a facelift long ago The reception system is out of date the breakfast looked very lack lusture and with a huge play on gross profit achievement The Hilton Olympia was like a typical budget hotel

Executive lounge was well worth the extra

No fresh decaffeinated coffee

Location

We arrived and room was not ready this was 7 30pm and check in was after 2pm Moved to another executive room as per our booking and as we were trying to get comfortable after our journey there were staff in our room separating beds and putting sheets on etc We went to the executive lounge at 8 15pm this was supposed to be open until 9pm but they were already clearing the food etc so again not very welcoming We expected far better than this having booked a twin executive suite very disappointed

Great location room was lovely The gentleman at the front desk was very helpful and friendly

Location

The receptionist did not find our reservation and would not call booking for us at 01 00 in the night gave us a hard time We had to call and email afte midnight and we had to book new reservation but at the end he was wrong Rooms are very old window broken in too so it became noisy with the train running under the property One restaurant 1 hour to receive our food very little stuff for so many guests

Wrong bill charged for a movie we did not watch because at that time we were eating in the restaurant of the hotel Strange and ackward service in the bar they did not even know that an apple martini was on their menu