Meli Milano

staff s kindness and help

location of hotel and the breakfast area

Great rooms with lots of comfort polite staff luxurious entrance

Breakfast could be better more staff better service are needed and why not offering fresh milk rather than UHT one a cheap option for such a gorgeous hotel

The view from the room

very helpful bellboy and the staff were responsible Stupid song in hotel channel you should see it

Smell in the room no swimming pool no free parking unless you drive a fancy car

The staff is so freindly especially ESTHER ELISSI and EIVA

Coordination with Booking com was poor and Booking com was the midtaken party

First of all i want to start with saying that the Melia Milano hotel on Via Masaccio 19 is beautiful and has great potential but I m very sorry to say that some thing has gone terrible wrong when it comes to the staff and service I am a used traveler and i only stay at 5 star hotells when i do with over 100 travel days a year i thought i could with confident say that i had seen it all until this trip i have never felt the need to give a bad review or sending a e mail like this but this time i just can t let this go without pointing out all the flaws that we had during our stay in room 336 from 28th December to 2th January i would never send this unless the personal did not take my points seriously and just nod and walk away First of all the Cleaning is really bad we arrived to dusty room with dust on the glas and mirror in the bathroom letting it go and hoping that when they clean the room it will be taken care off to our surprise when we come later the first night we see that its still dusty and only bed and towels has been changed and trash has been missed thats been in the middle of the room I decide to not make a big deal about this and decide to clean it myself This type of problems has kept turning up during our stay at the hotel Personal forgetting to take used coffee muggs and food from the room The personal even forgot to refill the minibar for 2 days straight this is when i felt the need to call down to the reception and point out the flaws and just get hited back with excuses and promises that it will be taken care off one more day passes and still no refill in the minibar or properly cleaned room I decided to make a little test to see if I m over reacting and ordered food from the room service wich arrived cold I ate it any way and placed the tray outside the door around lunch time the 1th january when i arrive back to the hotell later in the evening i see the tray is stil there its more then 8 hours later

The hotel is quite luxurious and the service is impeccable and very helpful The location is a little outside the center though very close walking distance to the Lotto subway station on Metro lines M1 and M5 We found a couple of restaurants in the neighborhood we tried one the pizza from a wood fired oven was quite good We could see the San Siro stadium from our balcony They offer a lot of choices for the breakfast buffet and all of them seemed very high quality

Value for money and how close it was to a train station

Breakfast was same all day and bath water could be hotter

the worest 5 star hotel I have seen

Reception is not smile very aggrasive I can not belive that 5 start hotel does not provide complentary water coffee fruit etc

Service at the bar was poor