Continental

The beauty of the historical building the cosiness and comfort of the room the decor and the perfect location

Food at the Brasserie could have been better Expensive but not worth it

I booked for my partners birthday and I can t express enough how helpful and sweet all the staff were at the reception and door helping me with the gifts and balloons I had brought along We had a nice spacious room with a bath and shower and lovely view and we absolutely loved the jacuzzi and swimming pool we went to the sky bar on the top floor and was lucky enough to get the seats near the window with a view of the city lights Thank you so so much for such an amazing stay My partner said it was one of the best stays he s ever had and was a special experience for the both of us Cannot wait to come back we re having a look already when we can book again extra big thank you to a member of staff called Shannon for making it extra special

everything was perfect I can t even think of one bad point

Go for it A large modern quality upscale yet friendly hotel at a reasonable price for London A visit to the Skybar is a must The breakfast buffet is quite nice too Excellent welcome check in bravo to the young Irish gentleman Standard rooms quite small but impeccable and well designed Ours had a view over the river and the 02 skywalk Five minutes walk from the tube line and surprisingly easy access from Gatwick airport I would recommend this to anyone

The bedroom coffee machine was rubbish A hotel of this standard should have a Nespresso machine Some of the breakfast buffet staff seemed quite disinterested and we had to wait quite a while over 30 mins for our coffees but this wouldn t put me off returning again

The mattress was uneven sloping down to the headboard and just a little too hard

Everything it is like home for us We love going back again and again

Nothing much except perhaps a smoking lounge for people occasionally enjoying a cigarette after dinner

Bright new modern

Over an hour to check in Staff excellent but overwhelmed by everyone arriving at the same time Nearly 2 hours to get a table in the bar and get some food Bar lovely but way way too small Not allowed into the much hyped 18th floor bar as two large groups in for birthday celebrations Unacceptable for residents to be treated like that

Nothing was too much trouble for the staff It is a beautiful place contemporary yet comfortable Will definitely be returning

Struggling to find a single thing

The beds were so comfy did not want to get up also the pillows were the best i have slept on in a hotel for along time Staff very helpful and polite

Liked everything really not much to improve on in my opinion

Great Service Friendly

Location to O2 Meet and greet at the entrance to hotel was exceptional The gentleman made us extremely welcome which was lovely

Female who checked us in was not friendly which was disappointing