Waldorf Astoria Amsterdam

Everything

Nothing

Excellent food polite staff very comfortable room We celebrated our second wedding anniversary and received complimentary cake and our bed was scattered with rose petals on the first evening

The decor is beautiful staff very helpful and cordial and our room view was gorgeous The location is ideal central but quiet

Don t order breakfast in the room it s over priced and poor compared to going downstairs at the buffet

We have every mix feelings about this hotel As we just arrived for one night the cleaner was interrupting as 3 times trying to clean our room as we arrived maybe 2 hours before 2 times she knock to the door and next time she entered our room without checking if we are in She also knock the room at 10am before we were leaving for breakfast Finally before we left the hotel and I was paying the bill I notice that the 5 new note received last day in the shop disappear from my wallet I address the problem to the supervisor but we have not received any respond As we travelling a lot so far this one is biggest disappointment from this class of hotels

Great hotel extremely comfortable with modern facilities and friendly staff Also in the best location

It took far too long to get assistance when dialled from the room

The staff are really nice and the location with really nice decriton

In the room serives the food arrive not hot and not really big choices and I had a stateue watch was really bad

Excellent food Faultless service

Nothing Perfect in every way

Amazing hotel Beautiful room Excellent facilities and superb staff

I liked everything except for the service Does it make sense to offer ideal conditions building rooms accessories cuisine atmosphere etc if the staff is able to spoil everything before they accommodate you in the room So I would not come back again

Upon registration we explicitly mentioned that we are in a hurry and want to finish with all procedures as quickly as possible Nothing of the kind The staff started showing us hot towels and ancient flavours from which we were asked to select for our room All this finished after 30 minutes so we missed our appointment For the staff it was more important to give its performance than meeting our will Later while waiting in the lobby for the room being cleaned my partner tried to ordered a tee but they didn t offered any herbal infusions so we gave up ordering There were cookies on the table in the lobby so my partner took two or three of them in a small plate and sat in the chare in the lobby To our surprise the lady responsible for the lounge came to us and rudely told us that cookies are not free of charge and they only could be taken if we ordered something All this happened after we left a solid deposit on the front desk All this made us a bad impression but we wouldn t even mention it here if the following didn t happen On the next day we asked the concierge of the hotel to help us finding a lawyer who could give us a consultation about a contract which was part of our visit to the town The concierge contacted a lawyer which was familiar to the hotel and arranged the consultation and only told us that we need to have money in cash because the lawyer do not take payments be card So far so good After the consultation of about an hour we were given an invoice for 2000 euro deposit The lawyer assured us that he informed the concierge about the deposit and we must have been informed about it When we later asked the concierge he denied knowing anything about rates of the lawyer Obviously someone was lying and we asked the manager to investigate the case After more than a month we only received a note from the hotel that their service was ok and nothing wrong happened

From the moment you walk in the staff are so helpful and friendly like visiting friends The hotel is beautiful rooms are warmly luxurious and the location is a short walk from everything

Nothing to complain about